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  • July 17, 2014 at 6:21 am #292367
    Popmarketing

    Hello,

    we updated both the theme and wordpress version and now the visual editor no longer works. When I try to make changes in the HtML editor, it never saves. I deactivated all plugins to see if one of them were not compatible with the updates, but the visual editor still did not work.

    the site is http://www.Morethansat.com

    How can we fix this?

    July 17, 2014 at 2:02 pm #292459
    Yigit

    Hey morethansat!

    Please flush browser cache and refresh your page a few times. Which version of Enfold are you using?

    Best regards,
    Yigit

    July 17, 2014 at 5:34 pm #292577
    Popmarketing

    I did clear the cache (multiple times), refreshed, shut down the computer- and it still does not work. It also does not work in other browsers.
    According to our theme dashboard in wordpress- we are running the latest version of enfold.

    Any help is greatly appreciated.

    July 17, 2014 at 5:42 pm #292584
    Dude

    Hi!

    Please create us an admin account and post the login credentials as private reply.

    Cheers!
    Peter

    July 17, 2014 at 6:04 pm #292592
    Popmarketing
    This reply has been marked as private.
    July 18, 2014 at 5:34 am #292822
    Ismael

    Hey!

    Thank you for the update.

    Actually, you’re not using the latest version of the theme. You’re using version 2.1 which is not compatible with WordPress 3.9.1. Please download the latest version from your themeforest account then update the theme via FTP. Please refer to this link for more info: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Note that updating the website from version 2.1 might break some elements on the website so you might need to recreate them or configure the options again.

    Cheers!
    Ismael

    July 18, 2014 at 5:42 am #292827
    Popmarketing

    Hi Ismael,

    Thank you for looking into this. I just checked and it appears we are using a child theme of enfold. Does that make a difference?

    July 18, 2014 at 6:41 am #292844
    Ismael

    Hi!

    Yes, you’re using a child theme but the Enfold parent theme is not updated, it’s version 2.1. Download the latest version from your themeforest account then update the theme via FTP. Watch the video on the link we provided above.

    Cheers!
    Ismael

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