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I posted a question yesterday in the support forum about my contact form. https://kriesi.at/support/topic/cant-get-contact-form-to-work
I’m curious how long it normally takes to get a response as it seems like other questions have been answered more quickly. I’d appreciate a response. Thanks.
Hi axiom555,
Right now we are getting a huge spike in support requests so we are a bit slower than normal. Typically responses are within 24 hours and if there are a couple of us on at the same time we may be answering the oldest posts and posts in the middle of our Queue at the same time so we don’t accidentally overlap mid response.
Just a note on your specific topic and how our queue works: each time you self respond or bump a post it actually sends it to the end of our queue since it goes by oldest response in a topic.
Regards,
Devin
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