Viewing 14 posts - 1 through 14 (of 14 total)
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  • June 5, 2014 at 2:51 pm #275147
    cfrushour

    Hello,

    All icons are being replaced with Chinese characters in IE9 on Windows. See screen shot:

    How do I fix this issue?

    Thanks!

    June 6, 2014 at 5:18 am #275446
    Ismael

    Hey cfrushour!

    Thank you for using the theme!

    First of all, please make sure that you’re running WP 3.9 plus the latest version of the theme 2.8.1. Post the website url here so that we can inspect it. Please try the fix on .htaccess provided on this link: http://www.fontsquirrel.com/blog/2010/11/troubleshooting-font-face-problems

    If you’re using CDN, please ask your CDN provider to exclude the fontello fonts suffixes .eot,.woff, .ttf and .svg file type from cache.

    Best regards,
    Ismael

    June 6, 2014 at 3:06 pm #275594
    cfrushour
    This reply has been marked as private.
    June 6, 2014 at 6:50 pm #275746
    Josue

    Hi!

    The icons are showing as expected on my end (IE):

    Cheers!
    Josue

    June 6, 2014 at 7:36 pm #275769
    cfrushour

    Is that IE9?

    June 6, 2014 at 7:40 pm #275773
    Josue

    IE11, Document mode IE9:

    Regards,
    Josue

    June 6, 2014 at 8:02 pm #275778
    cfrushour

    Hi,

    Is there anyway to resolve the issue without having to go into document mode in IE9? I don’t think most users know how to switch to that?

    Thanks!
    Casey

    June 6, 2014 at 8:09 pm #275782
    Josue

    Document mode is an emulation of IE9, that’s how it should look on that browser. Unfortunately i don’t have a native IE9 set-up to test.

    Best regards,
    Josue

    June 11, 2014 at 7:40 pm #277677
    cfrushour

    My client tested the site on 3 other PCs with IE9 and found the same Chinese character issues… how do I fix this?

    Thanks!

    June 13, 2014 at 5:47 am #278484
    Ismael

    Hi!

    Thank you for the update.

    The icons are not showing the chinese characters anymore when I checked it on IE9. Please remove browser cache then reload the page a few times. What I noticed is that the icon list on the page (http://www.traxiongroup.com/about/) is not loading properly. Please try deactivate all plugins then test it again. If possible test it on another computer or browser.

    Best regards,
    Ismael

    June 16, 2014 at 3:53 pm #279501
    cfrushour

    Are they not loading properly in IE9 or some other browser?

    June 17, 2014 at 3:29 am #279809
    Ismael

    Hey!

    Thank you for the update.

    I checked the page (http://www.traxiongroup.com/about/) again on Chrome and the icons are working now. Again, we don’t see the chinese characters on IE9.

    Cheers!
    Ismael

    July 11, 2014 at 2:23 pm #290085
    cfrushour

    Hi,

    My client just had another customer using IE9 say that the site’s icons are replaced with Chinese characters. (document mode or IE9 emulators don’t show the page the same as using actual IE9)

    I already added this potential fix (http://www.fontsquirrel.com/blog/2010/11/troubleshooting-font-face-problems) and I have the latest version of Enfold. What else can I do to fix this problem?

    Thanks!
    Casey

    July 15, 2014 at 7:15 pm #291768
    Devin

    Hi!

    Not sure why they would be seeing something different but with an updated ie9 (native application) on Windows side by side with chrome I have no issues:

    Cheers!
    Devin

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