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  • #274326

    I’m running the latest version of WP and 2.7.1 for Enfold. I am getting the “couldn’t add the font because the server didn’t respond” error when trying to upload a fontello font.

    I’ve seen these two posts and they don’t seem to help in my case:

    1. https://kriesi.at/support/topic/iconfont-manager-upload-problem/
    2. https://kriesi.at/support/topic/fontello-uploading-error/

    I have already uploaded one font without issue. This would be the second (plan on keeping the previous one in effect) font I’m trying to make active. I don’t know if that is an issue.

    Any help would be appreciated.

    #274648

    Hi Dax!

    Make sure the fonts have different names. Can you hand me the fonts you are trying to upload so i can try on my local install?

    Best regards,
    Josue

    #353769

    Was this issue solved? I’m having the same issue as Dax. I’m running the latest WP v4.0 and enfold child theme v1.0.
    Tried renaming my zip file to a custom name other than the default and made sure that it’s not the same filename as the one i currently have active but still to no avail.

    Would greatly appreciate if someone can help me on this.
    Thanks!

    #353802

    Hi @nbfc,

    Can you please create us a WordPress administrator account? post it here as a private reply.

    Regards,
    Josue

    #353831
    This reply has been marked as private.
    #356356

    Hey!

    The login details posted don’t work, please re-check. Also, can you hand me the fontello zip file you are trying to upload?

    Best regards,
    Josue

    #356882

    Hi Josue,

    I figured out the reason why it’s not working. Apparently it just a matter of making sure that when i export the fonts from fontello, i have to rename it differently. The issue was when i’m exporting the fonts, i didn’t put any custom name in the field hence the .svg file that gets exported defaulted to “fontello” and that’s where the problem begins. The system can’t add another set of fonts that have the same name inside the .svg (xml).

    Please consider this issue resolved! Thanks for all your help!

Viewing 7 posts - 1 through 7 (of 7 total)
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