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  • #273811

    Hi,

    I posted earlier about a problem with my homepage. I thought the problem was solved, but it wasn’t.

    BACKGROUND
    While making a routine change to my homepage, some of the styling stopped working. I couldn’t figure out why, so I restored a previous version of my page. All of the content appeared the same as before within my WordPress admin area, but when I used a browser to render the page, all the content had disappeared.

    I had not made any changes to the CSS, I had restored the old, functioning version of the page in question, and I had not installed or updated any plugins. I suspected the problem was with the theme. On a hunch, I added a text block to the page with the text “test,” updated the page, and suddenly all of the content reappeared, but with strange styling. So, I figured the problem was with Enfold.

    So you know, I’m using an Enfold child theme.

    Per the moderator’s suggestion, I enabled the debug field in the Avia Layout Builder so that I could copy the shortcode data from that field, create a new page, and paste the data into its debug field. This did not work.

    Next, I tried rebuilding the homepage from scratch. I did this, but there are still two problems.

    CURRENT DIFFICULTIES

    • The first problem is that I cannot reuse the permalink from the old page. This is a big problem, because it’s the homepage for my site. I did delete the old page, and I permanently deleted it from the trash after that. That didn’t work, but I read that some pages will persist in the database after being deleted, so I then logged into phpMyAdmin, searched for all pages with the same title as the problematic page, and deleted all but the new, working version. That did not work either.

      After all this, WordPress will still not allow me to use the permalink http://www.highermathhelp.com for my new page (it automatically appends higher-math-help when I try to do so).

      Perhaps there is something else I need to delete? (I hope not, because now I’m having trouble even logging into phpMyAdmin, and I haven’t learned PHP or MySQL yet).

    • The second problem is that when I load the new page (http://www.highermathhelp.com/higher-math-help/), some of the styling isn’t applied. When I refresh the page, the styling is applied, but something strange is happening: this same behavior is repeated even when using a browser that I had never previously used to access this URL (and therefore shouldn’t have a cached copy of an incorrectly styled page). I’m concerned that even if I can fix the first problem, visitors will see an improperly styled page, and they won’t think to refresh it.

    Please help if possible. I run a tutoring business, and summer session has just started, meaning that this is exactly the time when I am advertising my site to new potential clients. Right now, they see a “Nothing Found” message when they try to check out my services.

    Thanks for your time!!

    #273969

    Hey ProMathTutor!

    For the permalink issue, make sure you’ve re-set the home page in the theme options to the “new” home page.

    Also make sure your WordPress settings for the home page and blog page are not set specifically so that the theme can be the point at which they are set.

    You can also try changing the permalink settings to default and then back again. The home page ‘page’ permalink will show as whatever that page is titled but when viewing the actual home it shouldn’t show anything (this is just in general for any WordPress theme).

    If you want us to take a look respond here with a private reply and admin credentials so we can log in and check things out first hand as well.

    Cheers!
    Devin

    #274388

    Hi Devin!

    You’re a lifesaver. I set “Frontpage Settings” in my child theme to the new home page, and that did the trick. The rest of the settings were already as you described.

    Keep up the awesome support.

    Thanks again!

    #274565

    Ah perfect! Glad we could help and hopefully you don’t run into any issues like that again :)

Viewing 4 posts - 1 through 4 (of 4 total)
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