Tagged: advanced editor, enfold, update, white text
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AuthorPosts
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May 26, 2014 at 4:52 am #269902
Hello Support team
I am hoping you can help me, since updating to WP to the latest version 3.9.1 I have had trouble with the visual editor. I am unable to view the text as it is all invisible I am also unable to add media to any text box, tabs.
My Site is:
http://tet-lifestyle-collection.comI am also having a great deal of trouble uploading the latest Enfold theme update. I tried through WP in theme update however I always received an error “Do you really want to do this”. I then tried to update the theme through FTP filezilla. The file uploaded however does not display correctly.
I hope you can help as I am unable to update anythign on my site at present
May 26, 2014 at 11:46 am #270003Hey petewilkes!
Please update Enfold to the latest version 2.7.1 via FTP – http://vimeo.com/67209750
Regards,
YigitMay 26, 2014 at 12:52 pm #270053Hello Yigit
Thanks for your link however I have already tried to FTP the file update and when I contacted Bluehost.com they could see that the enfold theme update 2.7.1 was loaded correctly however not displaying correctly and have asked for me to contact enfold support for assistance. I have defaulted back to the previous version of enfold for the time being until I can get an answer from you.
Thanks
PeteMay 26, 2014 at 12:58 pm #270057Hey!
We are going to need to see the issues on your live website to provide a solution. Can you set up a test environment where we can see the issue? Also please try deactivating all active plugins and check if that helps
Cheers!
YigitMay 26, 2014 at 1:47 pm #270095Hello
Thanks for your help.
I am sorry I do not know how to set up a test environment. I will activate the latest enfold theme live for you for the next 30 minutes in the so you can see the issues I am having.
I have deactivated all plug insMay 26, 2014 at 1:49 pm #270096This reply has been marked as private.May 26, 2014 at 1:57 pm #270097Hi!
It seems like you are not uploading only Enfold folder inside themes folder – http://i.imgur.com/uFy1ApN.png
Please upload the theme without themeforest… folderBest regards,
YigitMay 26, 2014 at 2:02 pm #270098Hi Yigit
Thank you I will go into FTP now and attempt to upload.
Pete
May 26, 2014 at 2:18 pm #270104This reply has been marked as private.May 26, 2014 at 2:49 pm #270113Thank you Yigit
Everything is perfect now and all the pain has gone.
I again realise why I love this theme so much.
Thank you for your assistance.
PeteMay 26, 2014 at 4:44 pm #270142 -
AuthorPosts
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