Viewing 9 posts - 1 through 9 (of 9 total)
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  • July 23, 2013 at 4:09 pm #26626
    progenki

    Hey I have an issue where a new visitor does not see the image buttons appear on the first time they visit the page. It does not happen to the homepage but rather the navigation pages. They need to reload the page in order for the image to appear. Is this a known issue?

    July 24, 2013 at 9:16 am #131070
    Ismael

    Hi,

    Can you give us a link to the website? No, it is not a known issue. How did you add the button?

    Regards,

    Ismael

    July 25, 2013 at 2:22 am #131071
    progenki

    It seems to occur when I use the image block. The image usually doesn’t appear for first time visitors. When they reload the page it pops up.

    http://www.progenki.com/gyms/kanto-region/

    July 25, 2013 at 2:08 pm #131072
    Ismael

    Hi,

    Are you talking about the Big Green Tokyo Image? It loads fine on my end. Maybe, a slow internet connection?

    Regards,

    Ismael

    July 25, 2013 at 2:37 pm #131073
    progenki

    So when it doesn’t appear it most likely is a slow internet connection? May I ask what country you are in? I am in Japan and have checked different with different browsers on different computers and internet connections and get no image until I reload it. My host is in America. I am thinking of getting a fast CDN for the Asia area if this will fix my issue.

    July 26, 2013 at 1:26 am #131074
    Ismael

    Hi,

    There maybe a lot of factors why the image is not showing on your end. I viewed the website using Google Chrome on a Windows 7 machine. I removed my browser cache then visited your site again, the button loads fine.

    Are you on a MAC? Let me tag the rest of the support team to check the website.

    Regards,

    Ismael

    July 26, 2013 at 9:52 am #131075
    progenki

    Yes I am on a mac and tried it with Safari, Chrome, and Firefox. I also have done it on a windows xp machine with IE. Please let me know your coworkers results. Thank you.

    July 26, 2013 at 10:03 am #131076
    progenki

    I started having other issues and was testing out my plugins. The images seem to load fine now. It seems that jetpack was the culprit. It didnt even allow me to load my site on an iphone.

    July 26, 2013 at 4:45 pm #131077
    Devin

    Hey progenki,

    Glad you were able to find the culprit! Unfortunately Jetpack tends to be a bit heavy handed in how it works with wordpress and causes problems quite often.

    Regards,

    Devin

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Viewing 9 posts - 1 through 9 (of 9 total)
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