Problem with Woocommerce - Support | Kriesi.at

Tagged: enfold, woocommerce

Viewing 17 posts - 1 through 17 (of 17 total)

Author

Posts
May 12, 2014 at 4:38 pm #263356

rafaelpoli
Participant

Hi,

I am new at forum and i didn’t find anything that solve my problem.

If i activate Woocommerce my theme crash, my portfolio lose the images and the circles that are animated crash too.

What could be the problem?

If i deactivate the woocommerce everything gone well.

Everything are updated.

Thanks.

May 12, 2014 at 9:50 pm #263577

Yigit
Keymaster

Hi rafaelpoli!

Please try deactivating all active plugins except for WooCommerce and check if that helps. We may need a temporary admin login to look into the issue. If you do not mind, please create it and post it here privately

Best regards,
Yigit

May 12, 2014 at 10:11 pm #263601

rafaelpoli
Participant

This reply has been marked as private.

May 13, 2014 at 9:39 am #263816

Dude
Participant

Hey!

1) Please post a link to your website.

2) Please try to increase the allocated memory to 128M – http://dailyblogging.org/wordpress/increase-wordpress-memory-limit/

Regards,
Peter

May 15, 2014 at 9:56 pm #265526

rafaelpoli
Participant

This reply has been marked as private.

May 20, 2014 at 3:07 am #267114

Devin
Inactive Moderator

Hi!

Before anything else update your theme to the newest release and make sure WooCommerce is updated as well. The newest theme version is 2.7.1 and here is a quick guide on updating your theme via FTP: https://vimeo.com/channels/aviathemes/67209750

Regards,
Devin

May 20, 2014 at 4:17 pm #267349

rafaelpoli
Participant

I did it, but the problem keep there.

The images doesn’t appears when I activate the woo-commerce plugin. When I deactivate the plugin, the images returns to appear.

Now i am using the version of 2.7.1

What could be?

Thanks.

May 20, 2014 at 4:30 pm #267362

Dude
Participant

Hey!

Can you please create us an admin account – I’ll check the console for javascript errors. The login credentials you posted here: https://kriesi.at/support/topic/problem-with-woocommerce-2/#post-265526 don’t work for me.

Regards,
Peter

May 20, 2014 at 4:37 pm #267368

rafaelpoli
Participant

This reply has been marked as private.

May 20, 2014 at 7:32 pm #267483

rafaelpoli
Participant

This reply has been marked as private.

May 20, 2014 at 10:15 pm #267608

Josue
Inactive Moderator

Hey!

It seems there are some missing files in your WooCommerce folder, try re-installing the plugin.

Regards,
Josue

May 21, 2014 at 2:45 pm #268020

rafaelpoli
Participant

I reinstalled the plugin but the problem keeps.

I tried to upload the .js file but doesn’t work, what can i do?

Thanks.

May 21, 2014 at 7:34 pm #268157

Josue
Inactive Moderator

Hi!

According to WooCommerce docs, the issue is coming from a hosting configuration:
http://docs.woothemes.com/document/jquery-cookie-fails-to-load/

Best regards,
Josue

May 22, 2014 at 3:51 pm #268638

rafaelpoli
Participant

This reply has been marked as private.

May 22, 2014 at 6:05 pm #268703

Josue
Inactive Moderator

Hey Rafael!

Yes, the problem is that the file is there but the server doesn’t want to load it, did you enable the fix they provide as a Plugin?

Regards,
Josue

May 22, 2014 at 7:06 pm #268737

rafaelpoli
Participant

Hi,

Finally problem solved.

I installed the plugin and the images and the full website works well.

Thank you very much to help me.

Best regards,
Rafael

May 22, 2014 at 7:08 pm #268738

Josue
Inactive Moderator

You are welcome Rafael, glad we could help :)

Regards,
Josue
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