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  • May 12, 2014 at 3:47 am #263087
    annebetts

    HI –
    I installed Enfold twice, once using .zip, once using FTP. Both times, after I activate the theme, the site is completely blank. When I view source, I see the following:

    <!DOCTYPE html>
    <html lang=”en-US” class=”<br />
    <b>Fatal error</b>: Call to undefined function avia_header_class_string() in <b>/home4/filevine/public_html/wp-content/themes/enfold/header.php</b> on line <b>11</b><br />

    I tried increasing the memory limit, no luck. I have also deactivated all plugins, again no luck.

    The site is http://www.filevine.com/

    Thank you for your help!

    May 12, 2014 at 6:55 am #263162
    Ismael

    Hey annebetts!

    Thank you for visiting the support forum!

    Did you extract the actual enfold zip from the themeforest zip package? Please download the theme again from your themeforest account then upload the theme files via FTP. Refer to this link: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Best regards,
    Ismael

    May 12, 2014 at 4:22 pm #263344
    annebetts

    Thank you Ismael – that did it. I re-downloaded and installed via Appearance -> Themes. Weird as I just downloaded the original copy yesterday, but happy it works!

    Anne

    May 12, 2014 at 10:44 pm #263628
    Devin

    Glad its working for you now. Let us know if you have any other questions or issues :)

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