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  • July 15, 2013 at 1:54 pm #26212
    presentme

    Hi, we’ve installed the Enfold theme on our staging servers, but can’t get the drag and drop layout builder to work. When you drag an icon from the menu to the space where you want it, nothing happens – you can see a screencam of this happening here:

    [video src="https://www.dropbox.com/s/a1zckbdgwsfh41v/drag%20an%20drop%20not%20working%20-%20Wi-Fi.mp4" /]

    We’ve updated and reinstalled the theme. We’ve upped the memory. We’ve also changed the folder permissions. It happens in any browser, and any OS.

    If we can get this to work, we will need to upgrade to the full commercial license. Any ideas?

    Thanks

    Spen

    July 15, 2013 at 2:11 pm #129699
    Devin

    Hi Spen,

    Have you tried disabling all other running plugins and drop ins? There could be a conflict with an admin loaded javascript file or something like that.

    Is the server available to a point where we could log in and take a look to see if there are any errors we can see with dev tools?

    Regards,

    Devin

    July 31, 2013 at 7:07 pm #129700
    presentme

    Hi Devin, yes, we’ve tried disabling all other plugins etc. can you email me at spen at present.me and I’ll send you log in details?

    Cheers

    August 2, 2013 at 7:47 am #129701
    Dude

    Hey!

    Please create me a wordpress admin account and send me the login data to: (Email address hidden if logged out) – I’ll look into it.

    Best regards,

    Peter

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