problems with Enfold update – theme layout disappeared

hi,

we are designers and we use Enfold for 7 new websites. Recently we upgraded WP to 3.9 and we can’t edit the text in Advanced text editor as many other people. The update through the API and WP dashboard didn’t work, Enfold stayed on version 2.6.2.

We tried the FTP update as shown in your video and it totally destroyed the web – the website lost all formatting, it’s just plain text and HTML. WP panels of Enfold also lost the formatting…

we made backup of the Enfold folder before update but replacing it back didn’t help.

could you please help us with that? We need to fix it ASAP and we lost already a lot of time by this…

thanks
Tomas