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  • May 1, 2014 at 8:30 pm #259033
    jaimemerz

    Hi there,

    First – love the theme. It’s quite literally the best theme I’ve ever used.

    We are experiencing an intermittent glitch in the footer, however. Can you help to resolve this? This came from a user on: Win7; Chrome Version 34.0.1847.131 m but I’ve seen it on my Mac OS X; Chrome Version 34.0.1847.131.

    http://www.siliconvalleyandbeyond.com/
    https://www.dropbox.com/s/o2wquj1pq4k6vap/image001.jpg (screen capture)

    Cheers,

    Jaime

    May 2, 2014 at 2:09 am #259154
    Yigit

    Hi jaimemerz!

    Please try deactivating all active plugins and check if that helps. Please also note that you are using an older version(2.5) of the theme and not the latest(2.7) – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Regards,
    Yigit

    May 5, 2014 at 5:56 pm #260379
    jaimemerz

    Hi there,

    We deactivated all active plugins and updated the theme in a staging environments. There is still a glitch. With one page load, and three times scrolling the page from top to bottom – the footer appears different each of the three times. See video:

    https://www.dropbox.com/s/0rdm194qwzpe5t1/Troubleshooting%20Footer.mov

    Thanks,

    Jaime

    May 6, 2014 at 7:35 am #260596
    Ismael

    Hey!

    Thank you for the clip.

    We did check the site on Chrome and Firefox Windows 8 but it’s not happening there so we’re not entirely sure what’s causing this on your end. Maybe, a hardware lag or something? And again, the website is using Enfold version 2.5. Please update to WP 3.9 and Enfold 2.7.1. Please refer to this link for more info: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Ismael

    May 6, 2014 at 5:50 pm #260866
    jaimemerz

    Hi again,

    We have not updated the theme on the live site, but we did in a staging environment. To be clear, in our test location we are using Enfold 2.7.1 with all plugins deactivated. I can reproduce this error on multiple machines (Windows and Mac OS) so I can’t point to hardware, though it’s intermittent. If I reload the page, it sometimes corrects itself.

    Staging: siliconvalleyt.staging.wpengine.com

    What else can I try?

    Thanks again,

    Jaime

    May 6, 2014 at 6:29 pm #260888
    jaimemerz

    Hi again,

    I just triple checked and we are NOW using 2.7.1 though for some reason earlier the update didn’t take. Now we have a new problem:

    http://siliconvalleyt.staging.wpengine.com/ (hosted on WPengine)

    Looks like the header is throwing an error. Are you able to help us trouble shoot this?

    May 7, 2014 at 4:43 am #261076
    Ismael

    Hey!

    Thank you for the update.

    Did you copy the header.php file on the child theme folder? Please remove it then copy the new header.php file again to your child theme folder. Note that all header codes like menus, social icons can be found on includes > helper-main-menu.php. We can see the header error but we still can’t reproduce the footer glitch.

    Best regards,
    Ismael

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