Viewing 16 posts - 1 through 16 (of 16 total)
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  • March 31, 2014 at 5:30 pm #245541
    bthurtle

    Hello, I have been trying all afternoon to install Enfold on my wordpress site. I have downloaded the files (3 times) and have tried uploading enfold.zip directly through wordpress and have also tried many many times via ftp. To confirm – I have extracted the enfold.zip file within the themeforest downloadable files.

    I can see the theme listed but when I activate it I get a blank page on both the admin and the live site and cannot get into the back end of wordpress until I delete the enfold theme on the server.

    My hosting company is Namesco – I have 80 sites hosted and have never had this problem before. I am running the latest version of WordPress 3.8.1.

    Help please – three hours is too long to spend trying to upload a theme!!

    March 31, 2014 at 5:33 pm #245544
    Yigit

    Hey bthurtle!

    Please try change the name of plugins folder inside wp-content folder and check if that helps

    Regards,
    Yigit

    March 31, 2014 at 5:35 pm #245547
    bthurtle

    Hello – I have tried that and still no luck!

    March 31, 2014 at 5:36 pm #245549
    Yigit

    Hey!

    Please try to increase the allocated memory to 128M http://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

    Regards,
    Yigit

    March 31, 2014 at 5:40 pm #245552
    bthurtle

    I have tried that too! The files are there something just seems to be broken. Even live preview shows a blank page…

    April 1, 2014 at 2:17 pm #246019
    bthurtle

    Yigit please could you get back to me regarding this? I can give you access to the site in question if need be. I am going to try re-installing wordpress on a new database too…

    April 1, 2014 at 2:25 pm #246021
    Yigit

    Hey!

    Do you have access to PHP error log?

    Cheers!
    Yigit

    April 1, 2014 at 2:34 pm #246027
    bthurtle

    Hi I have debugging set to true. Uploading the .zip of the theme through wordpress just resulted in an internal server error! Will now try extracting and uploading via ftp…

    April 1, 2014 at 2:49 pm #246035
    bthurtle

    Hi Yigit, I have the errors:

    Warning: Unexpected character in input: ”’ (ASCII=39) state=1 in /content/shard2/Hosting/l/u/luminata.co.uk/web/baker/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/contentslider.php on line 394

    Parse error: syntax error, unexpected $end, expecting ‘]’ in /content/shard2/Hosting/l/u/luminata.co.uk/web/baker/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/contentslider.php on line 394

    April 1, 2014 at 2:51 pm #246037
    bthurtle

    I have deleted that file and the theme has installed – could you let me know what the code should be changed to to correct the problem?

    April 1, 2014 at 5:05 pm #246145
    Ismael

    Hey!

    Thank you for the info. Please don’t delete the contentslider.php file if that’s what you did.

    Did you add any content slider on your website? If you don’t mind, please post the link to the website here.

    Regards,
    Ismael

    April 1, 2014 at 5:25 pm #246164
    bthurtle
    This reply has been marked as private.
    April 1, 2014 at 5:59 pm #246180
    mrbr_2001

    I Have problem tue install enfold

    When I try tue install it take long time the have this message

    ========================================================
    Security Alert

    The file you are uploading was rejected by the server.
    It probably contents viruses or trojans that can damage your website

    Do not attempt to upload it again as your IP address may be blocked.
    ========================================================

    I have try more the 4 time

    I also just try to download then unzip and install the theme folder

    anyone can help me… just newbie in wordpress

    April 3, 2014 at 7:17 am #246888
    Dude

    Hi!

    Please try to install the theme via ftp: https://vimeo.com/64927356 . If you downloaded the files from http://themeforest.net we can guarantee that the theme does not contain viruses or trojans.

    Regards,
    Peter

    April 5, 2014 at 5:10 pm #247810
    logan2d

    I have broken theme error. The error logs also point to the same error in
    /wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/contentslider.php on line 394

    the error states:
    PHP Parse error: syntax error, unexpected ”colum’ (T_ENCAPSED_AND_WHITESPACE), expecting ‘]’

    If I comment out line 394 completely, then my site will work and I no longer get the white screen of death, but then If I try to go to a slide the site freezes.

    At first I thought this might be a problem with some custom CSS in a slide, but I’ve tried a completely new wordpress install, uploaded the newest version of Enfold, and I still get the white screen of death with that error.

    April 8, 2014 at 5:59 am #248614
    Devin

    Hey!

    Try copying the line out, saving the file and then pasting it back in. I can really only guess that the server(s) are getting a hiccup on a character either hidden or otherwise which is from a non-typical server side setting.

    If it was a common bug we should have gotten lots of posts on it by now. Being a larger theme, like all of the current top themes on ThemeForest it takes longer to upload and some servers will “timeout” from taking too long. The quick solution is to upload over FTP following the video tutorial on the theme documentation.

    Cheers!
    Devin

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