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We are having some issues and was hoping you could help us resolve regarding http://wildcatmattress.com/
#1 – We have 3 videos on the home page, 1 in the layer slider and two the body. The layer slider video is a Vimeo iframe, the two in the body are vimeo via url.
The problems = intermittently the two videos in the body with not appear (black video player) unless we refresh the screen. This happens in both Google and firefox.
#2 – We set the Layer slider for auto-rotation and the video to automatic play. The slides will not auto-rotate after the video is complete in the first try, we have to hit play on the slider controls. The second rotation will automatically proceed to slide after video.
#3 – When the home page is loaded for the first time in firefox, the logo appears small as in the resize for sticky menu without panning down the page. When the screen is refreshed the logo appears the appropriate size.Any additional constructive criticism is greatly appreciated.
Thank you.
Hi simplyaha!
Thank you for using the theme. I hope you’re doing well today.
I can see 3 videos when I checked the website. Please go to Global Settings > Slideshow. Set the “Automatically pause slideshow” to “auto”. You’re using a very old version of the theme. Please download the latest version 2.5.4 on your themeforest account. Update the theme via FTP. Watch this video by Devin: https://vimeo.com/channels/aviathemes/67209750
Regards,
Ismael#1 – This problem is intermittent (doesn’t happen every time) but is happening about 1 out of 4. I will install the new theme, but do you have any other idea why this would happen?
#3 – When the home page is loaded for the first time in firefox, the logo appears small (as in the size it is when you pan down with sticky menu). When the screen is refreshed the logo appears the appropriate size. Why would this happen and how do I fix?
I updated the theme and we are still experiencing intermittent problems with the two videos below the slider and with the logo in Firefox. Refreshing the screen resolves the problem but we would like a solution that works with all page loads.
Regarding your advice on setting auto-rotation.
After updating the theme, there is no “Global” settings, there is “Slider Settings” is this what you mean? If so when I click on “Slider Settings” > “Slideshow” there is no “Automatically pause slideshow” option, where did this option go? I remember seeing in the older version of the theme. Thank you.Hi!
The LayerSlider isn’t actually something Kriesi wrote but is a plugin that is bundled with the theme. So it looks like that option was either removed or moved to a different location. So with this most recent theme release the newest version was included which had some very big changes for how LayerSlider works and functions.
As for the video loading sometimes and not others there unfortunately isn’t anything I can think of that we could do unless its reproducible consistently. It sounds like its getting timed out on occasion but that could be a server issues, a vimeo issue or a combination of lots of other things.
Regards,
Devin
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