Viewing 11 posts - 1 through 11 (of 11 total)
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  • March 8, 2014 at 11:55 pm #234308
    claraelisa

    Hi support team!

    Im getting this download link where the video i place should be. this is in Internet explorer 8. I need to protect the video so i rather have an error message if the video don’t work there.

    Thanks in advance

    • This topic was modified 10 years, 8 months ago by claraelisa.
    March 11, 2014 at 1:26 am #235073
    Devin

    Hi claraelisa!

    Can we see the site/issue live? IE8 and the video embed in general shouldn’t ever be showing a download link like that.

    Best regards,
    Devin

    March 11, 2014 at 2:20 pm #235471
    claraelisa
    This reply has been marked as private.
    March 13, 2014 at 4:49 am #236667
    Devin

    It looks like IE has limited support for the webm format. Try adding in the video in the same location as the current but also in mp4 format. The theme will use it as a fallback.

    March 15, 2014 at 8:10 am #237968
    claraelisa

    Hi Devin sorry to answer so late. I did what you told me and it worked ! but now i can’t replay the video because the socond time the video it’s mute. How can i fix this?

    Thanks in advance devin. You guys have been great :)

    March 19, 2014 at 1:27 am #239750
    Devin

    What browser is that happening in? I tried it a few times just now but can’t get that bug to happen on my end.

    March 20, 2014 at 3:48 am #240474
    claraelisa
    This reply has been marked as private.
    March 20, 2014 at 5:19 am #240481
    Josue

    Hi,

    Have you tried seeing it from another computer/device?

    Didn’t happen on my end (Chrome / OS X).

    Cheers!
    Josue

    March 21, 2014 at 2:37 am #240959
    claraelisa
    This reply has been marked as private.
    March 21, 2014 at 3:30 am #240969
    Josue

    Please understand that HTML5 video is not supported in all devices/browsers:
    http://caniuse.com/video

    Best regards,
    Josue

    March 21, 2014 at 3:54 am #240981
    claraelisa

    Ok thank you Josue. I guess that explains it.

    Thanks you guys for all the support :)

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