Viewing 21 posts - 1 through 21 (of 21 total)
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  • January 15, 2014 at 4:48 pm #210096
    connectshrink

    Greetings-

    After adding several pages to my site, no plugins at all, theme options no longer appear (screenshot http://imgur.com/kbEcady ). The tabs on the side are no longer visible, and the “Show All Theme Options” button has no functionality. Any ideas?

    • This topic was modified 11 years, 5 months ago by connectshrink. Reason: typo
    January 15, 2014 at 5:40 pm #210122
    connectshrink

    I’ll add that I’ve tested multiple browsers, symptoms are the same on each browser. I’m stuck as I can’t add required custom CSS to the theme, or change styling options

    January 15, 2014 at 5:58 pm #210144
    connectshrink

    I’ve also tried increasing memory limit, and using WP_DEBUG and SCRIPT_DEBUG in wp-config.php

    Debugging Info for Theme support:

    Theme: Enfold
    Version: 2.4.5
    Installed: enfold
    AviaFramework Version: 1.8.5
    AviaBuilder Version: 0.4
    ML:96m-PU:6-PLA:0

    January 15, 2014 at 6:03 pm #210150
    Devin

    Hey!

    The only thing I could suggest would be to re-download the theme files from your downloads on ThemeForest and then re-upload them via FTP.

    That way you can make sure there are no errors on upload.

    Best regards,
    Devin

    January 15, 2014 at 6:05 pm #210157
    connectshrink

    I’ll add that the theme options worked previously, then mysteriously today they are no longer available. Any ideas?

    January 15, 2014 at 6:15 pm #210165
    connectshrink

    Also site was originally installed via FTP, no errors. Will uploading my theme again change the theme settings I’ve already made? I’m concerned this will happen again, since theme options were originally working

    January 15, 2014 at 7:33 pm #210223
    connectshrink

    Bumping – this could be a major issue as site will require a good deal of custom css, as well as editing options provided via “theme options” section

    January 16, 2014 at 12:23 am #210382
    Devin

    No, updating the theme files does not effect your settings in your database. Those are saved to the theme name and the theme files only work with that data.

    If you have any active plugins you should also deactivate them as well.

    Edit: Just an FYI bumping pushes your topic to the end of our internal queue and not to the front. We view posts by oldest first.

    • This reply was modified 11 years, 5 months ago by Devin.
    January 16, 2014 at 3:58 pm #210706
    connectshrink

    Uploading theme files again has not solved the issue.

    January 17, 2014 at 3:56 pm #211241
    connectshrink

    Any other solutions? I can’t progress using this template without the ability to alter the theme options. Any additional information I can provide? There are no active plugins. The only tasks completed were uploading a logo, adding a menu, and creating pages

    Thanks!

    January 17, 2014 at 5:28 pm #211285
    Devin

    If you can create a temporary admin account for us and add the credentials in a private reply (set as private reply checkbox under the post) we can log in and take a look.

    January 17, 2014 at 5:31 pm #211290
    connectshrink
    This reply has been marked as private.
    January 18, 2014 at 11:41 pm #211767
    Devin
    This reply has been marked as private.
    January 21, 2014 at 3:27 pm #212814
    connectshrink

    Devin-

    Can you provide a screenshot? I’ve tried firefox, chrome, and IE – From both user accounts, all with the same behavior – none of the theme options appear.

    JC

    January 21, 2014 at 3:29 pm #212817
    connectshrink
    This reply has been marked as private.
    January 21, 2014 at 3:32 pm #212819
    Yigit

    Hey!

    I have just logged in to your website and it works fine on my end as well. Please see screenshot here http://i.imgur.com/NOGrfAb.jpg

    Best regards,
    Yigit

    January 21, 2014 at 3:37 pm #212825
    connectshrink

    Any ideas as to why I cannot see? I’m not using any browser extensions or plugins – A fresh install of firefox still doesn’t work for me?

    January 21, 2014 at 3:47 pm #212828
    Yigit

    Hi!

    Have you tried on Chrome Incognito mode https://support.google.com/chrome/answer/95464?hl=en ?

    Regards,
    Yigit

    January 21, 2014 at 3:53 pm #212831
    connectshrink
    This reply has been marked as private.
    January 21, 2014 at 3:57 pm #212832
    connectshrink

    Nevermind, I’ve got it sorted, it appears my connection is halting that script

    January 21, 2014 at 3:59 pm #212834
    Dude

    Hi!

    Glad you found the problem :)

    Cheers!
    Peter

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