Support slow and unresponsive

Hi guys at kriesi.at, I was first impressed by the Enfold theme and it worked fine the first few weeks. Then I had some questions how to solve steps in Enfold, but the docs were not helpful at all, so I asked here at the support. But as I could see, how many posts are coming in – around every few minutes a new one –, I may understand it is not possible for you to answer all questions in a short time. But many of the problems we have are similarly, so it would be fine, if we all can get a short response if it is in progress – you are working on it.

For me for example, I am waiting for a bugfix over a week and all I got from you was a simple questions if I tried deleting that element, saving the page and putting that buggy element again on page?! I feel in that matter a bit ignored.

I too have some trouble with Enfold, Woocommerce in its latest release and with Safari on Mac. If you are working on this, please give us a note about and we will wait until it is solved. But now we leaved alone with questions which are overlooked?