Viewing 18 posts - 1 through 18 (of 18 total)
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  • October 21, 2013 at 4:52 pm #178497
    erantdo

    Hi,
    you closed a topic I opened, without solving the problem.
    It’s been 20 days now and I still don’t have a solution.
    You’re the best support team out there, please assist me on this.

    https://kriesi.at/support/topic/blank-icon-list-after-upgrading-to-2-3/

    October 21, 2013 at 6:24 pm #178571
    Yigit

    Hi erantdo!

    Last night version 2.4 of Enfold was released. So please try updating your theme to the latest version.
    For a quick guide on updating your theme take a look at this video on updating the Enfold theme via FTP: https://vimeo.com/channels/aviathemes/67209750
    I do not know why topic was closed but please cooperate. Providing as much information as possible instead of one word answers would help a lot to solve your issue faster :)

    Best regards,
    Yigit

    October 21, 2013 at 7:41 pm #178605
    erantdo

    Hi,
    1. I upgraded to v 2.4 and recreated the icons list and emptied the cache – it still doesn’t work.
    2. The answers were maybe short, but in the bottom line, I did everything you asked.
    3. What can be more important than a paid user that is struggling with a major bug for 3 weeks? why hasn’t anyone got back to me since I gave the admin credentials?

    October 21, 2013 at 7:49 pm #178610
    erantdo

    The title for this topic should have been “Blank icon”. The current title is a mistype.

    October 21, 2013 at 10:09 pm #178659
    Yigit

    Hi!

    You have so many plugins installed. Can you try deactivating them all and check if that helps?
    Some people had this issue but all were troubleshot but solution does not work on your end for some reason.

    Cheers!
    Yigit

    October 21, 2013 at 10:40 pm #178671
    erantdo

    Just tried it, plus clearing the cache. Didn’t work.
    Please note that I already did that in earlier versions, as shown in the other topic

    October 21, 2013 at 10:44 pm #178676
    Yigit

    Hi!

    I tagged our head of support Peter and Kriesi. They may need admin login ( if you have changed this one https://kriesi.at/support/topic/blank-icon-list-after-upgrading-to-2-3/#post-176066 ) as well as access to FTP upload folder. So if you do not mind, it would be helpful to post them here privately. Make sure to check “Set as private reply (Only you and moderators will see the content of this post)” above Submit button

    Regards,
    Yigit

    October 21, 2013 at 10:47 pm #178678
    erantdo

    I installed a font from http://fontello.com/ and then deleted it. Can that be what’s causing the error?

    October 21, 2013 at 10:51 pm #178682
    erantdo
    This reply has been marked as private.
    October 22, 2013 at 3:11 am #178817
    jono713

    Whats your url, perhaps one of us users can take a look whilst your waiting to see if we can see whats wrong.

    October 22, 2013 at 12:53 pm #179027
    erantdo

    I’m missing the “go to top” icon as well. The square is blank

    October 22, 2013 at 5:27 pm #179145
    erantdo

    upgrading to 2.4.1 didn’t help

    October 22, 2013 at 9:16 pm #179234
    jono713

    I had the same issue, however it was being caused by a product called Cloudflare a CDN and Cache service my hosting provider uses. I simply clicked the clear cache button and it was fixed.

    October 22, 2013 at 10:06 pm #179244
    erantdo

    Thanks, but I don’t have a CDN

    October 23, 2013 at 3:07 am #179387
    Ismael

    Hey!

    Is this your site ps190741.dreamhost.com ? It says “Site Temporarily Unavailable”.

    Please recreate the icon list from scratch. Deactivate all plugins then reload again. Check if there are unused plugins on wp-content/plugins folder.

    Best regards,
    Ismael

    October 23, 2013 at 7:48 am #179525
    erantdo

    No, that’s the FTP address you guys requested.
    Ismael, did you look at the history of the posts ? If you had, you have seen that I’ve done everything you asked.
    I changes the htaccess, I upgraded to 2.4.1, I disabled all plugins, I recreated the icons, I cleaned the cache every time.

    October 24, 2013 at 4:52 pm #180314
    erantdo

    Hello???! Is someone handling this ???
    It’s been 23 days already !!

    October 27, 2013 at 8:53 am #181162
    erantdo

    Anyone….?

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Viewing 18 posts - 1 through 18 (of 18 total)
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