Viewing 21 posts - 1 through 21 (of 21 total)
  • Author
    Posts
  • October 10, 2013 at 2:50 pm #173612
    comprompt

    Many thanks for such a wonderful theme, it looks great but it would be appreciable that you will help us.
    On Our Domain http;//www.comprompt.co.in we are using Enfold Theme when we want to add gallery while clicking on Add/Edit gallery is it not opening, the pop up screen is not opening .
    Previously it was working properly , since the last two updates it is not working properly.
    we have tried in all the browser but the problem still persist .
    Please help us on the same , so that we can add galleries on our sites.
    If needed, we can also provide you with credentials.
    Is there any plugins or something that will update the theme automatically ?

    so request you to check the issue and reply us ASAP

    October 11, 2013 at 1:47 am #173886
    Yigit

    Hi comprompt!

    Can you post a link to a page with gallery?

    Cheers!
    Yigit

    October 11, 2013 at 7:26 am #174035
    comprompt
    This reply has been marked as private.
    October 11, 2013 at 5:53 pm #174299
    Yigit

    Hey!

    Please update your theme to version 2.3.2 and let us know if issue remains
    For a quick guide on updating your theme take a look at this video on updating the Enfold theme via FTP: https://vimeo.com/channels/aviathemes/67209750

    Cheers!
    Yigit

    October 14, 2013 at 3:26 pm #175093
    comprompt
    This reply has been marked as private.
    October 16, 2013 at 4:59 am #176182
    Devin

    Hello!

    The first thing to try is to deactivate all active plugins. Make sure that any dropins like jetpack are disabled as well.

    Log out of WordPress and then back in and try things again. If all works, re-enable your plugins one by one to find the conflict.

    Best regards,
    Devin

    October 18, 2013 at 12:27 pm #177358
    comprompt
    This reply has been marked as private.
    October 18, 2013 at 4:18 pm #177456
    Devin
    This reply has been marked as private.
    October 19, 2013 at 1:42 pm #177872
    comprompt
    This reply has been marked as private.
    October 22, 2013 at 3:55 pm #179115
    Devin
    This reply has been marked as private.
    October 29, 2013 at 8:41 am #181941
    comprompt
    This reply has been marked as private.
    October 30, 2013 at 8:38 am #182350
    Dude

    Hi!

    1) I updated WP to v3.7.1 and the gallery seems to work now. Before I got this error message

    
Uncaught SyntaxError: Unexpected token ILLEGAL load-scripts.php,qc=0,aload,P5B,P5D=jquery-ui-core,,jquery-ui-widget,,jquery-ui-mouse,,jquery-ui-so…:31

    2) Please try to install and configure a smtp plugin: http://wordpress.org/plugins/easy-wp-smtp/ – we use the wp_send function to send the emails and it should be compatible with our theme.

    Regards,
    Peter

    October 30, 2013 at 12:18 pm #182389
    comprompt
    This reply has been marked as private.
    November 1, 2013 at 2:57 pm #183388
    Devin

    I’m unable to connect and log in to the site at the moment. Keep getting an eventual timeout error.

    November 2, 2013 at 8:34 am #183653
    comprompt
    This reply has been marked as private.
    November 5, 2013 at 3:55 am #184602
    Devin

    I created the “Media Elements test” page and added in a gallery with images. I had no issues on my end adding in anything or issues with the modal windows showing.

    Seems to be fixed from what I can tell. If you are having issues still, I would suggest trying a different browser with no extensions/add ons or from another computer.

    November 7, 2013 at 9:53 am #185521
    comprompt
    This reply has been marked as private.
    November 7, 2013 at 7:46 pm #185784
    Devin

    I tested both and again have had no issues.

    I suggest you try a different browser or make sure that the ones you are using are updated.

    November 8, 2013 at 8:54 am #186044
    comprompt
    This reply has been marked as private.
    November 11, 2013 at 10:54 am #186790
    Dude

    Hi!

    I tagged the thread for Kriesi and asked him to look into it.

    Regards,
    Peter

    November 11, 2013 at 3:19 pm #186860
    comprompt
    This reply has been marked as private.
  • Author
    Posts
Viewing 21 posts - 1 through 21 (of 21 total)
  • The topic ‘Gallery is not working when we want to add any images it is not opening.’ is closed to new replies.