Media Library Empty After Enfold Reset – Files Exist in wp-content/uploads

Hello Kriesi Team,

After accidentally using the Enfold “Reset” option, we experienced a major issue with our media.

What happened:

• Immediately after the reset, all images and graphics disappeared from the website.
• The WordPress Media Library is now empty.

Current findings:

• All media files still physically exist on the server.
• Verified via FTP (FileZilla) under:
  • <i>/wp-content/uploads/</i>
• Files are present in their original folders (year/month structure).
• File names are unchanged and match what was previously uploaded.

Conclusion so far:

• This appears to be a database/media index issue, not actual file deletion.
• It seems the Media Library entries (attachments) were removed or disconnected during the reset.

What we need help with:

• Is it possible that the Enfold reset removed or affected WordPress media database entries?
• What is the recommended way to re-sync or rebuild the Media Library from existing files?
• Is there a known Enfold-related process that could have triggered this behavior?

Additional context:

• This occurred at the same time as a full theme options reset.
• No manual deletion of media files was performed.
• The issue impacts all existing content that previously referenced these images.

This has effectively broken all visual elements across the site, so any guidance on restoring the Media Library from existing files would be greatly appreciated.

Thank you,<br>
Armen