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Hi,
We’re encountering a bug in the template-import system: It’ll import everything visually correctly, but the underlying saved data stops after this first content section.
reproduce:
– copy the saved data to a page, add a textblock below it and save as template.
– import that template in a new page, visually it’ll have the textbox, but the data wont have the textbox saved (reload page to verify the textbox is now gone).Hey Arjan Steenbergen,
This typically occurs when the page or the template was saved with unclosed tags, which breaks the page structure. Note that once the template is saved it can not be repaired it must be deleted and recreated. If the unclosed tags are on the page they can be repaired, if you find them. Often users will add html tags to title fields, despite the warning that is shown in the element. Code blocks are another place that html may be, along with text blocks that have had content copied from other pages and pasted into the visual tab, often content that is copy/paste will include html from to source, review the code tab to verify.
I can not review your code snippet because it is malformed though the contact form. Please note that the contact form is not appropriate for support requests, please login to the support forum and open a new thread
If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then register your Purchase Code
Please include a admin login to your page within your support forum new thread so we can examine. If your site is live, perhaps creating a staging site would be a good idea.Best regards,
MikeThis bug is causes by a missing closing tag inside a av_textbox element. Imho, this should not break the template system as the shortode itself is closes properly and browsers also can handle this naturaly.
How to reproduce:
– create 2 textblocks
– make the first one have invalid html by adding a opening elementFrom my understanding, this bug is quite new, since our client has been using this template for quite some time.
p.s.
This topic notes bug reports should be posted to this group if there’s no valid support license:> In case you do not have a valid support but would like to report a bug or make a suggestion, you can use either Pre-sale question form or post a comment on Enfold’s ThemeForest page :)
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