-
Posts
-
Dear Support Team,
This is our company website. It was originally developed several years ago by a member of our IT department. Over time, although we still feel the overall design is acceptable, we have encountered serious issues.
Currently, the IT department person left our company. we are unable to update the website content. Whenever we attempt to make updates, the layout becomes disordered. Additionally, we are unable to upgrade the theme/version. We were informed that the version we are using is too old.
As you are the official support team, we would like to ask:
Is there a safe and reliable way to update the website smoothly without breaking the layout?
If we purchase the Enfold theme license and enter the key, will this allow us to upgrade to the latest version without compatibility issues?
Do you have any recommended upgrade procedure for very old versions?
We would greatly appreciate your professional advice on how to proceed.
Thank you in advance for your support.
Best regards,
Jack SongHey Jack Song,
You can update and we do not expect any issues, but some things to keep in mind, if you have a custom header.php or footer.php in your child theme, you should remove these first, as they have changed. After you update you can review the new version of these files and make copies with your customizations into your child theme. I recommend tring to find a different way to add your customizations without using these files, or you will run into this issue again in the future.
The same is for any custom elements that you have in your child theme. If your child theme only has a style.css & functions.php & screenshot.png then you are fine.
If you have added any custom code to any parent theme files, you should save the code as it will be lost when you update.
You will not be able to automatically update via the theme options, as Theme Forest has changed since your version, after you manually update you will be able to update via the theme options for future updates.
A good practice is to use your web host options to create a stagging site and update it first to ensure your site looks & works the same, and then update your live site. If you are not able to do this, at least ask your web host to create a full backup, including the database for a fallback just in case.
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue,
then you will see the Theme updated successfully message.
After which you can go to your Theme Forest account and create a new Token for future automatic updates.Best regards,
Mike
- You must be logged in to reply to this topic.