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Hello Team,
My animated numbers aren’t working. I tried enabling JS file merging and compression, have the most up to date theme and pho is up to date and none of that didn’t seem to fix the issue. I delete the animated numbers element and went to redo it with a new one and it just is blank.
Hey amanda-mdllc,
It’s displaying as it should on my end. Did you try using a different browser?
Best regards,
RikardIt’s when you go into the editor to edit it. It’s blank and will not allow the numbers to be updated.
Hi,
There’s a 500 internal server error on the file in private, please reach out to your hosting provider for further information about that. If you need further help from us, then please share server error logs with us.
Best regards,
RikardWhat exactly do you need with the server? The login is in the private info below. If you can direct me to where and what needs to be changed I can gladly do it.
Hi,
Please read this reply again, that is what we need. If you don’t know where to locate server error logs, then your hosting provider should be able to help you out with that.
Best regards,
RikardThe hosting company went in and cleared the error and told me to have you test it again.
Here is what I am seeing when I try to edit the Animated Numbers widget
https://drive.google.com/file/d/1HDzxI11VhKEkVWBqiTUqg3w9R8t27-cR/view?usp=sharing
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