Viewing 8 posts - 1 through 8 (of 8 total)
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  • February 7, 2026 at 6:41 pm #1494811
    elenagrassi

    hello,
    I have a link to a YouTube video in my homepage, just below the fullscreen slider, but it does not seem to work and I cannot understand why. Can you help?
    Thanks a lot
    Elena

    PS I attach login credentials

    February 8, 2026 at 11:50 am #1494821
    Rikard

    Hey Elena,

    Try using the URL in private instead.

    Best regards,
    Rikard

    February 8, 2026 at 1:12 pm #1494825
    elenagrassi

    Hi Rikard,
    I have tried but it does not work either. When I click on the arrow the URL appears on the top left side of the video cover and if I click on it, it will open the video on YouTube in another tab.

    • This reply was modified 1 week, 4 days ago by elenagrassi.
    February 9, 2026 at 5:59 am #1494869
    Ismael

    Hi,

    Thank you for the inquiry.

    We tried replacing the Video element with a Code Block element and embed the video iframe there, and found that embedding is disabled for that particular video. You will need to adjust the video settings, as described in the following video:

    — https://www.youtube.com/watch?v=h5UcAC4Ncjs

    Best regards,
    Ismael

    February 10, 2026 at 6:09 pm #1494932
    elenagrassi

    Hi Ismael,
    thank you for the reply.
    I have allowed embedding for the video, but still it does not work. What else can I do?

    February 11, 2026 at 5:15 am #1494945
    Ismael

    Hi,

    Thank you for the update.

    We tried adding the embed code again, and it seems to be working. However, the actual video element is still not loading correctly. Please keep the embed code in place for now until we figure out the issue.

    Best regards,
    Ismael

    February 11, 2026 at 12:40 pm #1494988
    elenagrassi

    Hi Ismael,
    I went on my homepage right now and the video seems to working properly.
    The page now contains both the code block and the video content element. Should I remove the second?
    Thank you very much
    Elena

    February 12, 2026 at 5:56 am #1495007
    Ismael

    Hi,

    Yes, please temporarily remove the second Video element. We’ll let you know once we’ve identified the issue with the video element. Also, please note that we have temporarily disabled the cookie plugin, as it was preventing the embedded video from loading.

    Thank you for your patience.

    Best regards,
    Ismael

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