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  • #1494505

    Hello Kriesi Support Team,


    I’m continuing to experience “THE SAME recurring FATAL E_ERROR” on this live website (https://www.drisabelbalza.com) that triggers WordPress “Your Site is Experiencing a Technical Issue” emails repeatedly.
    I don’t know why this annoying E_ERROR doesn’t go away, even though I tried your previous recommendations without any successful result.
    What can I do next?
 This is from January 24, 2026:

    Environment:

    WordPress version: 6.8.3

    Parent theme: Enfold 7.1.3
    
Active theme: Enfold Child (version 1.0)

    Current plugin: (version )

    PHP version: 7.4.33

    Error Details
    
============
    
An error of type E_ERROR was caused in line 223 of the file /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php. Error message: Uncaught Error: Class ‘avia_font_manager’ not found in /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php:223


    Stack trace:

    #0 /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php(259): avia_social_media_icons->build_icon(Array)

    #1 /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php(288): avia_social_media_icons->html()
    
#2 /home/drisabel/public_html/wp-content/themes/enfold/includes/helper-main-menu.php(22): avia_social_media_icons(Array, false)

    #3 /home/drisabel/public_html/wp-includes/template.php(812): require(‘/home/drisabel/…’)

    #4 /home/drisabel/public_html/wp-includes/template.php(745): load_template(‘/home/drisabel/…’, false, Array)
    
#5 /home/drisabel/public_html/wp-includes/general-template.php(206): locate_template(Array, true, false, Array)

    #6 /home/drisabel/public_html/wp-content/themes/enfold/header.php(275): get_template_part(‘includes/helper’, ‘main-menu’)

    #

    Best regards,
    
Claudia

    #1494510

    Hey carrclaudia,

    Thank you for the inquiry.

    Please make sure that the template files (header.php, footer.php, etc.) in the child theme are up to date, if any are present and ask your hosting provider to upgrade PHP from version 7.4.33 to a later version such as PHP 8.2 or higher. Let us know if the issue persists.

    Best regards,
    Ismael

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