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  • #1493572
    Matt
    Guest

    Hello! I am reaching out because I believe we did actually purchase this theme for our website. We worked with a freelance developer to create it – we are not developers ourselves. It is hosted at wordpress.com currently.

    Right now we rely on WP to update all the themes and plugins for us on this site. However, there is one item that has not updated automatically. The error is this:

    “Your theme (Enfold) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.”

    When I view the affected templates, it says:

    “enfold/woocommerce/emails/admin-new-order.php version 3.7.0 is out of date. The core version is 10.4.0”

    I checked to see if I could easily update the Enfold theme, but it says:

    “Enter a valid Envato private token”

    So do you know where we could retrieve that token from? I assume we paid for the theme at some point, we need to get the auto-updated for it enabled. Please help us by responding, we don’t really know how to go forward and can’t afford to get hacked through an outdated component. I tried to post this in the regular forum but we don’t have a “purchase code” needed to create an account and we are no longer in touch with the original freelancer that set this up. Thank you!!

    #1493578

    Hey Matt,

    Thank you for the inquiry.

    The current version on your site is quite outdated, so you won’t be able to update it from the dashboard. You will have to log in to your Themeforest account, download the theme and then manually upload it to your server via S/FTP.

    https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Once the theme is updated to the latest version (7.1.3), you need to create a private token and use that token to update the theme in the future. Please check the documentation for more information.

    https://kriesi.at/documentation/enfold/theme-registration/

    In order to complete these steps, you either need access to the Themeforest account or you must have the purchase code in your possession.

    Let us know if you need more info.

    Best regards,
    Ismael

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