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  • #1492580

    Hello Enfold Support Team,
    I am experiencing a recurring fatal error on a live website (https://www.drisabelbalza.com) that triggers WordPress “Your Site is Experiencing a Technical Issue” emails repeatedly.

    Environment:
    WordPress version: 6.8.3
    Parent theme: Enfold 7.1.3
    Active theme: Enfold Child (version 7.1.3)
    Current plugin: (version )
    PHP version: 7.4.33

    Error Details:
    An error of type E_ERROR was caused in line 223 of the file /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php. Error message: Uncaught Error: Class ‘avia_font_manager’ not found in /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php:223

    Stack trace:
    #0 /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php(259): avia_social_media_icons->build_icon(Array)
    #1 /home/drisabel/public_html/wp-content/themes/enfold/includes/classes/class-social-media-icons.php(288): avia_social_media_icons->html()
    #2 /home/drisabel/public_html/wp-content/themes/enfold/includes/helper-main-menu.php(22): avia_social_media_icons(Array, false)
    #3 /home/drisabel/public_html/wp-includes/template.php(812): require(‘/home/drisabel/…’)
    #4 /home/drisabel/public_html/wp-includes/template.php(745): load_template(‘/home/drisabel/…’, false, Array)
    #5 /home/drisabel/public_html/wp-includes/general-template.php(206): locate_template(Array, true, false, Array)
    #6 /home/drisabel/public_html/wp-content/themes/enfold/header.php(275): get_template_part(‘includes/helper’, ‘main-menu’)
    #

    What I’ve already tried:
    1- Purchased and installed a fresh, original Enfold 7.1.3 download
    2- Verified that only one Enfold parent theme exists in /themes/enfold
    3- Confirmed child theme only contains custom files (no class overrides). It exists in /themes/enfold-child
    4- Switched PHP versions (8.1 → 7.4.33)
    5- Cleared cache and re-uploaded theme via FTP
    Despite this, the error has persisted since August 27, 2025, and continues to send automated WordPress admin emails.

    Questions:
    It appears that avia_font_manager is not being loaded before class-social-media-icons.php is called. Could you please advise:
    – Which file should load avia_font_manager in Enfold 7.1.3? May I need a code snippet somewhere?
    – Whether this indicates a corrupted load order or a missing include
    – If this is a known issue with WordPress 6.8.3
    – I had a long stack trace list when I switched from PHP 7.4.33 to PHP 8.1, and it was worse in PHP 8.3, which is why I downgraded to PHP 7.4.33, where the list is shorter.

    Thank you for your help.
    Best regards,
    Claudia.

    • This topic was modified 5 hours, 32 minutes ago by carrclaudia.
    • This topic was modified 1 hour, 26 minutes ago by carrclaudia.
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    • This topic was modified 13 minutes ago by carrclaudia.
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