blank screen when editing buttons and other elements

Thanks, Ismael! It looks like wpengine has an error log in the user portal — I copy/pasted the JSONs for what looked like the most recent three errors below — does that give you the info you need? Here’s the full log, too, if it helps: https://crcamericadev.wpenginepowered.com/wp-content/uploads/crcamericadev-logs-2025-12-16T08_23_26.csv

{
“installName”: “crcamericadev”,
“environment”: “DEV”,
“type”: “error”,
“date”: “2025-12-16T07:00:46.000Z”,
“severity”: “notice”,
“client”: “49.149.68.94:0”,
“message”: “auditor:event=profile_update {\”user_id\”:8,\”blog_id\”:1,\”event\”:\”profile_update\”,\”current_user_id\”:8,\”remote_addr\”:\”49.149.68.94\”}, referer: https://crcamericadev.wpenginepowered.com/wp-admin/post.php?post=40933&action=edit”,
“uuid”: “363ffd3e-4ddf-4663-99f2-2087ff23cfb1”
}

{
“installName”: “crcamericadev”,
“environment”: “DEV”,
“type”: “error”,
“date”: “2025-12-16T07:00:44.000Z”,
“severity”: “notice”,
“client”: “49.149.68.94:0”,
“message”: “auditor:event=profile_update {\”user_id\”:8,\”blog_id\”:1,\”event\”:\”profile_update\”,\”current_user_id\”:8,\”remote_addr\”:\”49.149.68.94\”}, referer: https://crcamericadev.wpenginepowered.com/wp-admin/post.php?post=40933&action=edit”,
“uuid”: “b926ecae-71e8-4fb4-a782-11c298d2ca0d”
}

{
“installName”: “crcamericadev”,
“environment”: “DEV”,
“type”: “error”,
“date”: “2025-12-16T07:00:13.000Z”,
“severity”: “notice”,
“client”: “49.149.68.94:0”,
“message”: “auditor:event=wp_login {\”user_id\”:8,\”blog_id\”:1,\”event\”:\”wp_login\”,\”current_user_id\”:8,\”remote_addr\”:\”49.149.68.94\”}, referer: https://kriesi.at/”,
“uuid”: “2748a21e-c9f6-4b3d-a12c-ee78ab39909f”
}

Thanks, Rikard, but I increased the memory to wp engine’s max of 512MB, ran another test, and the issue seems to persist. The only things I see in the log since doing that are what look like my two times clearing the wp engine cache (once after increasing the memory to 256 and once after bumping it up to 512 — see below or https://crcamericadev.wpenginepowered.com/wp-content/uploads/crcamericadev-logs-2025-12-16T19_28_03.csv). Any other ideas? I’m including the temp login again in the Private Content field, in case you want to poke around. Thanks again!

{
“installName”: “crcamericadev”,
“environment”: “DEV”,
“type”: “error”,
“date”: “2025-12-16T19:24:37.000Z”,
“severity”: “notice”,
“client”: “24.24.164.87:0”,
“message”: “wpe_cache_plugin:info: event=clear-all-cache, referer: https://crcamericadev.wpenginepowered.com/wp-admin/edit.php?post_type=page”,
“uuid”: “8b6d00fd-38e3-44d3-903b-9166dbc7f21a”
}

{
“installName”: “crcamericadev”,
“environment”: “DEV”,
“type”: “error”,
“date”: “2025-12-16T19:17:43.000Z”,
“severity”: “notice”,
“client”: “24.24.164.87:0”,
“message”: “wpe_cache_plugin:info: event=clear-all-cache, referer: https://crcamericadev.wpenginepowered.com/wp-admin/media-new.php”,
“uuid”: “a746b3bf-7e06-48bd-994c-ce6d04e249d2”
}

Ah, ok, here’s the real deal: https://snipboard.io/nyo9vp.jpg
And I had to move the dev site to a new url: https://devcrc.wpenginepowered.com/
And there’s a new temp login in the private content.
Thanks again!

Thanks, Ismael — sure thing, details in the PC below — and lmk if you need me to reach out to wpengine support.

Thanks again, Ismael! Interesting — the temp login isn’t expired, but here’s another one in the PC, also good for a week. I spoke with wp engine support and they troubleshot for about a half hour but couldn’t solve it. They showed me how to look in the inspector > Network > trigger the error > click on the first admin-ajax.php > Response and note how there’s just a “1” (https://snipboard.io/RJ7US6.jpg) as opposed to the html that should show there — they suggested I pass that info on to you in hopes it might provide a clue. I also added another environment in the same account, to test a clean install of Enfold there, and there doesn’t seem to be an issue with that install; no errors on buttons, etc. / functioning normally, if that offers any clue / potential solution. Lmk if you have any other questions.

Sorry, I think wpengine support may have deactivated the temp login plugin when they were troubleshooting. It should be working now, but here’s an actual user just in case. They also said the max on the hosting is 512, so even if you up it to 1024 it limits it to 512. But I run a bunch of Enfold sites with them and never had a memory issue like this — we shouldn’t have to up it that high, right? Maybe you’re just trying to do that temporarily to troubleshoot? Regardless, it doesn’t sound like they can do that for us, but I can double-check if you want; lmk. Thanks again for sticking with this!

Thanks, Ismael — the site is actually live with this issue at https://crcamerica.org/ — it’s a site that’s been managed by the client for many years and they just reached out to me with this issue. So, no need to move it to continue building — they just want to be able to edit the affected elements on the live site. Happy Holidays to you and the crew, too — lmk if you have other questions!

Thanks so much, Ismael — glad you’re on the trail. No need to keep the modification on the dev site — I’ve downloaded that file so I can post it to the live site, if I want to implement that temporary fix for the client. Thanks again and Happy New Year!