Many display problems, not sure how to open a ticket for direct support.

Greetings,
It was not my intention to post a public ticket for the world but I can’t find any other support option.

1. Is there a way I can open a direct ticket to get support without posting in the public forum?

2. Where do you modify the global settings for images and styles? I can’t find theme options to modify the image styling. Everything seems inline. I don’t have any global border or radius or overlay or background. Do I create a custom element and save as a theme option or how are people doing this?

3. Is it possible to change to a 12 column grid with this theme? When I choose 3/5 it measures less than 1/3 of the horizontal monitor space I tested these on. I don’t understand these measurements. It says the color block is full width row, then it makes the column measurement “3/5” only 3/5 of a “block format” which equals 1/3 display space in real life. 3/5 is unfortunatly the largest centered column option for the theme I can find.

4. Can you style the same background options for columns like you do for rows? It will allow me to stick the bg image on the row so it doesn’t scroll, but when I put a bg image on the row and the column, it doesn’t center and column overlay on the row it’s nested in, rather it drops the column content down below the row bg. The style options for columns seem to be much more restricted than the row styles in the theme builder.

What all am I doing wrong here? I am obviously not a wordpress theme expert. Thanks anyone for your help.