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  • October 17, 2025 at 12:36 am #1490309
    sjahan

    Hi, I’m trying to upload an SVG zip file for a set of icons but I keep getting an error message. My hosting is via GoDaddy’s Managed WordPress hosting so I do not have CPanel access and the provider is not able to increase any limits or anything. I’ve used this hosting plan with other enfold sites and haven’t had an issue.

    Is there a way to manually upload these in the child theme via FTP?

    Error message: Couldn’t add the font because the server didn’t respond. Please reload the page, then try again

    October 17, 2025 at 12:54 am #1490310
    sjahan

    Also, for some reason the main logo is very pixelated even though the file is 2560x937px

    October 17, 2025 at 6:48 am #1490322
    Ismael

    Hi,

    Thank you for the inquiry.

    Are you trying to upload this in Enfold > Import/Export? The name of the top folder in the zip file should be “SVG”. Currently, it’s named “Medical_Icons_SVG”, so the theme can’t recognize it. Please rename the top folder, then archive or zip it again before uploading it to the icon manager.

    Please check this documentation for more info: https://kriesi.at/documentation/enfold/svg-icon-sets/

    Best regards,
    Ismael

    October 17, 2025 at 8:03 am #1490326
    sjahan

    That worked, thank you Ismael!

    • This reply was modified 18 hours, 5 minutes ago by sjahan.
    • This reply was modified 9 hours, 4 minutes ago by sjahan.
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