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October 10, 2025 at 7:55 am #1490010
Verena Pichler
GuestHello Support Team,
I’m following up again regarding the ongoing issue on the page:
👉 https://raphaelaplasch.at/einblicke-und-referenzen/Previous thread:
👉 https://kriesi.at/support/topic/issue-recap-blocks-displayed-side-by-side-instead-of-below-each-other-on-einblicke-und-referenzen/?avia_support_contact=avs_68e6650791b160.76062793_1489958Summary of the issue
The main content and footer blocks are displayed next to each other instead of below each other.
The text in the main content block cannot be edited anymore.
The issue originally affected one user, then a second one, and now all users, but only on this one page.
The page worked perfectly fine for about two years before this started happening.
What I’ve already tried
I’ve deleted the affected text blocks and rebuilt them from scratch several times.
Each time, the page worked fine for a while — but after some time, the same issue came back again.
I have made sure that there is no invalid HTML or unclosed tags in the content.
Request
Could you please take another look at this?
It seems like something deeper might be causing the problem, since it keeps reappearing even after rebuilding the blocks.Would you need temporary login access to inspect the page directly?
If yes, I can ask my friend (the theme owner) to provide it.Thank you so much again for your time and patience!
Best regards,
Verena PichlerOctober 12, 2025 at 10:59 am #1490067Hey Verena Pichler,
Thanks for reaching out to us. Please note that you are contacting us via our pre sale channel, this is not intented for technical support. We would ask you to register on our support forum: https://kriesi.at/support/register/, then start a new thread in the Enfold sub forum. If you don’t have a valid support period, then you can renew it here: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Once you have access to the support forum, then we would need access to your site. You can post the login details in private content part of your post.
Best regards,
Rikard -
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