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  • #1489366
    Paul Bauman
    Guest

    Hello Enfold Team,

    I purchased Enfold many years ago and, over the past 11 years, I’ve worked with several different web developers on my site. Unfortunately, I no longer have access to the original Envato login or purchase details, so I’m unable to log into the support forum.

    I’m reaching out because I’m currently using Termly for cookie consent management, but the Enfold cookie bar still appears at the bottom of my site even though I have “Disable cookie consent messages” selected in Enfold → Privacy and Cookies → Cookie Handling.

    I only want to use Termly’s banner and remove Enfold’s consent bar completely. I’ve already tried clearing cache, disabling the option in the theme settings, and adding both CSS and PHP snippets to remove avia-cookie-consent, but the bar continues to display.

    Could you please provide the correct way to completely disable Enfold’s cookie consent bar so only Termly is active? If I need to verify my purchase another way, I’d be happy to do so.

    Thank you for your help,

    #1489381

    Hey Paul Bauman,

    Thank you for the inquiry.

    The cookie consent bar didn’t pop up when we checked the site. Did you figure out the issue? Please try removing the browser cache, then purge the cache before checking the page. Let us know if the issue persists.

    Best regards,
    Ismael

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