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  • #1489286
    Darren Harlow
    Guest

    I have one of your wordpress themes called “5 Arrows” that is at version 4.2. It says you are the author. I believe that it was purchased when I had a renovation done on my website. Currently I don’t have a way to get it updated, and now I am running into an issue with updating PHP beyond 7.4 due to compatability issues. Can someone help me out on this?

    #1489292

    Hey Darren Harlow,

    Thank you for the inquiry.

    You will need the purchase code or access to the account where the license is registered. Since the installation contains a very old version of the theme, you’ll need to download the latest version (7.1.2) from your ThemeForest account and update the theme manually via FTP. Please check this documentation for more info.

    https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Once the theme is updated to the latest version, you’ll be able to upgrade it automatically from the dashboard. To enable this, you’ll need to register a private token: https://kriesi.at/documentation/enfold/theme-registration/#register-my-theme

    We recommend creating a site backup or cloning the site to a different domain, perform the update there, fix any issues before transferring it to the live site.

    Let us know if you need more info.

    Best regards,
    Ismael

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