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  • #1489090

    Hi,

    We use the WordPress toolkit Plesk extension on all our hosting plans with WordPress websites. Unfortunately, the automatic theme update for Enfold does not work via toolkit.

    When I start the update manually using the toolkit, the following error message appears: The theme(enfold) has not been updated due to unrecognized reason. This is not very helpful. But in WordPress, the update can be installed successfully.

    I am aware that this may be a problem with the toolkit and not with enfold. But maybe someone else has had the same experience here?

    Regards,
    Bernd

    #1489097

    Hey Bernd,

    We have to experience with that unfortunately, but maybe you could check if they support any platforms which are not the official WordPress repository?

    Best regards,
    Rikard

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