Viewing 4 posts - 1 through 4 (of 4 total)
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  • September 3, 2025 at 5:05 am #1488879
    cynkindred

    Have installed a plug-in that uses a pop-up box when someone tries to cancel a subscription/membership in Woo commerce. The pop-up doesn’t appear when cancel button is selected. I changed theme and it worked so I believe something in the enfold theme is stopping the pop-up from displaying.

    September 6, 2025 at 3:08 pm #1489031
    Mike

    Hey cynkindred,
    Thanks for your patience, sometimes popup plugins have a conflict with the theme’s popup code. You can try disabling the theme popup at Enfold Theme Options ▸ Lightbox Modal Window and see if that helps.
    Otherwise please link to your page so we can examine.

    Best regards,
    Mike

    September 8, 2025 at 5:28 pm #1489060
    cynkindred

    Hi Mike – I tried that and no go.

    September 8, 2025 at 10:18 pm #1489069
    Mike

    Hi,
    It seems that the htaccess password is not working for me, tried many times to ensure that I copied it correctly, please check.

    Best regards,
    Mike

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