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Hi, I’m a new web dev working on a website with your theme. Current version is 4.7.6.3 :(
My client succed to get news from the previous dev bought your licence from Theme forest.
This person doesn’t find the token to insert in the BO and get updates as he’s bought from Theme forest, not Envato.In the next input I drop you what he sent to me, a proof of buy.
Please, how can you help me to connect what needed to get regular updates.Regards,
JohnHey Jonathan,
Please note that Theme Forest is owned by Envato, we state the two as the same.
Please note that your version, 4.7.6.3, is right about the time Envato (Theme Forest) changed from the API to the Token, which was rocky at first, but by v5 it was sorted out.
Also note that we have an exclusive contract with Envato, we can not provide licenses nor access licenses held by Envato.
Envato will not move licenses held by “developers” to a client, unfortunately many “developers” bought licenses under their login instead of their client, and then decided to “quit or move on”.
Your best option now is to purchase a new license for your client which their email and login at Envato (Theme Forest) and update and then create a new Token.
Please try these steps:
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
To create a Token see our documentation here.Best regards,
Mike
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