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  • July 7, 2025 at 8:42 pm #1486416
    Lindsay DeShazo
    Guest

    My Bluehost website using Enfold has critical errors and is down for days. WordPress tech cant fix and points to the theme as the issue. I don’t have the receipt as it was purchased maybe 15 years.

    What to do? Should I re-purchase or change to a different theme
    my phone is 703-217-7760

    July 8, 2025 at 6:19 am #1486431
    Ismael

    Hey Lindsay DeShazo,

    Thanks for reaching out.

    The site is no longer using the Enfold theme when we checked. It’s possible that the site was using an older version of the theme that is no longer compatible with the latest release of WordPress. If that’s the case, you’ll need to download the latest version (7.1.1) of the theme from your Themeforest account and manually upload it to your server via S/FTP. Please check the documentation below for more info.

    — https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp

    Let us know if you need more info.

    Best regards,
    Ismael

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