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Hello,
I have created a webshop in Enfold and it’s online for some weeks now. Suddenly, when I now want to change a page, the Enfold builder keeps loading and loading. I do have an error:
[Wed Jun 25 17:15:24.316261 2025] [error] [pid 2241641] mod_proxy_fcgi.c(911): [client 80.69.66.83:0] AH01071: Got error ‘PHP message: PHP Warning: session_start(): open(/data/sites/web/plantenbloemenshopnl/tmp/sess_19d3d7d790334ec4a47fef4459fab6f9, O_RDWR) failed: File too large (27) in /data/sites/web/plantenbloemenshopnl/www/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries/masonry_entries.php on line 112; PHP message: PHP Warning: session_start(): Failed to read session data: files (path: /data/sites/web/plantenbloemenshopnl/tmp) in /data/sites/web/plantenbloemenshopnl/www/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries/masonry_entries.php on line 112’What could be wrong and what is the solution? Kindly need your support. I did have contact with the web hosting and I cannot change settings like WP_Memory_Limit.
Looking forward for your reply,
With kind regards,
ArjanAnd additional info:
I did switch from theme and I did activate all the plugins. With all the plugins deactivated, the error still occurred.With kind regards,
ArjanHi,
It’s likely a server setting which is not allowing what you are trying to do, this might help you out:
A “File too large server error,” also known as a “413 Request Entity Too Large” error, occurs when a client attempts to upload a file or send data to a server that exceeds the server’s configured maximum upload size. This error is typically triggered by large files, such as videos, images, or plugins, exceeding the server’s limits. To resolve this, you’ll need to either reduce the file size or increase the server’s upload capacity.
Here’s a more detailed explanation:
Causes:Exceeding Server’s Upload Limit:
Most servers have a maximum file size limit for uploads. If the file you’re trying to upload exceeds this limit, the server will return a 413 error.File System Limitations:
In some cases, the file system of the destination device (like a USB drive) might have limitations on the maximum file size, even if the server’s limit is higher. For example, FAT32 file systems have a 4GB limit.Solutions:
1. Reducing File Size:Compression:
Compress large files (e.g., using .zip) to reduce their size before uploading.
Lower Quality:
If it’s a video file, consider recording or exporting it in a lower quality to reduce its size.2. Increasing Server’s Upload Limit:
Adjusting PHP Settings:
For WordPress or other PHP-based websites, you can modify upload_max_filesize and post_max_size directives in your php.ini file or through your hosting control panel.Modifying .htaccess:
In some cases, you can adjust the upload size limit through the .htaccess file.
Nginx Configuration:
For Nginx servers, you’ll need to modify the client_max_body_size directive in your nginx.conf file.
Contacting Hosting Provider:
If you’re unable to make these changes yourself, reach out to your hosting provider for assistance.3. Handling File System Limitations:
Formatting to NTFS or exFAT: If the issue is with the destination file system (e.g., FAT32 on a USB drive), you can format the drive to a file system like NTFS or exFAT, which support larger files.
4. Additional Tips:
Compress files before uploading: This is a good practice even if the server limit is sufficient.
Check server settings regularly: Ensure your server’s upload limits are appropriate for your needs.
Implement client-side file size validation: Prevent users from uploading excessively large files in the first place.https://developer.mozilla.org/en-US/docs/Web/HTTP/Reference/Status/413
Best regards,
RikardHello,
You give some solutions but the error comes from within the Enfold theme?
I cannot change #2 and the web-hosting company says it’s as high as possible set. #1, 3 and 4? I cannot see why you mention them. #3 is even about changing a file system; I cannot change a file system etc. How do I even resize the file size of something within the Enfold theme regarding the Builder?
Do you want to check on the site itself?Greetings,
ArjanHi,
This is not a general problem with the theme, it’s a server error response. If your server is blocking requests or not allowing necessary actions, then there’s not much we can do unfortunately. I see Javascript errors coming from the Smash Balloon plugin while editing pages on your site though, does only deactivating that change anything?
What I quoted above are general recommendations for you to test, they are generated by Google search results, but you are welcome to do your own research or reach out to your hosting provider for further suggestions or help.
Best regards,
RikardHello,
I disabled every plugin from Smash Balloon, but the outcome is the same.The web hosting company points out to the theme and you are pointing out to the web hosting company. Now I am stuck :)
Funny thing is, I do have other websites with Enfold designed and running with the same web hosting. No issues there.Would reinstall Enfold do any good?
With kind regards,
Arjan
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