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  • #1485469
    Susanne Knoll
    Guest

    Sehr geehrte Damen und Herren,

    auf meiner Website funktioniert aktuell die Weiterleitung der Kontaktinformationen über das Kontaktformular leider nicht mehr. Ich vermute, dass dies mit der verwendeten PHP-Version oder der E-Mail-Konfiguration zusammenhängt.

    Da Sie die Website erstellt haben bzw. als mein Webhoster fungieren, bitte ich Sie dringend um Ihre Unterstützung. Ich bin telefonisch erreichbar und würde mich über einen Rückruf freuen, um das Problem gemeinsam schnellstmöglich zu lösen.

    Bitte rufen Sie mich an unter: [Deine Telefonnummer einfügen]

    Vielen Dank im Voraus für Ihre Hilfe!

    Mit freundlichen Grüßen
    Susie´s Diner

    #1485470

    Hey Susanne Knoll,
    Please note that we did not create or host your site, we created the theme that your site uses.
    Nonetheless, when I test your contact form it seems to work correctly:
    Screen Shot 2025 06 15 at 8.03.52 AM
    Since you are using an old version of the theme (v4.1.2) you should update to v7.1.1
    To update your version of Enfold you will need to download the latest <strong style=’color:#000′>installable WP version from your Theme Forest account and upload it to your <strong style=’color:#000′>WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a <strong style=’color:#000′>This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the <strong style=’color:#000′>Theme updated successfully message.
    Theme_updated_successfully.jpg
    I also see that your updates are disabled, so if you don’t have a theme forest account you will need to purchase a new license. Envato (Theme Forest) handles all of our licenses and we can not create licenses and Envato will only recognize account owners, this sometimes happens with a site is built by a developer who in the future can not be found, Envato will not issue a new license to the website owner, one must be purchased. The upside to this is that by purchasing a new license you will also get 6 months of support on our forum to help with any issues. I recommend upgrading to a full year of support for just a little more, as the cost of the theme and a full year of support costs the same as a single hour of support from many developers. 2022-12-04_001.jpeg
    Then you can register for our support forum and open a new thread. You have asked your question through the contact form which is not for support requests.
    Thank you for your understanding.

    Best regards,
    Mike

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