-
Posts
-
Hi, I have discovered an issue with WP forms and Enfold specially when the Enfold Child theme is being used. Wp forms asked me to reach out to you to see if you could provide a fix. Basically I have a Wpforms contact form that has hub spot integration. The form works but it is not correctly mapping the fields when the child theme is being used. The wpforms works correctly when the non child theme is active. I created a staging website to troubleshoot the issue with the WPFroms team.
Here is what the WP forms support discovered. I have attached it to the private data seeing there are links and screenshots
Hey stevengamez,
Thank you for the inquiry.
Are there any modifications in the child theme, or did you override any template files? Please try to deactivate the modifications temporarily, then provide the login details in the private field. We may also need to log in to the site to properly check the issue.
Best regards,
IsmaelHI, I have provided access via the private link. The only things added to the function.php in the child theme was a new icon for snapchat. Which is below. I did run the test recommended by WPforms and things did map correctly when I disabled the child theme on my end.
function avia_add_custom_icon($icons) {
$icons[‘snapchat’] = array( ‘font’ =>’fontello’, ‘icon’ => ‘uf2ac’);
return $icons;
}
add_filter(‘avf_default_icons’,’avia_add_custom_icon’, 10, 1);// Add new icon as an option for social icons
function avia_add_custom_social_icon($icons) {
$icons[‘Snapchat’] = ‘snapchat’;
return $icons;
}
add_filter(‘avf_social_icons_options’,’avia_add_custom_social_icon’, 10, 1);Hi,
Thank you for the info.
The contact form seems to be working correctly on our end. We submitted a test entry, and it is properly listed in the WPForms Entries section, but since we don’t have access to your HubSpot panel, we can’t confirm if the same entry was successfully added there.
Regarding the classic editor being enabled, please go to Enfold > Theme Options, scroll to the bottom of the panel, and look for the Select Your Editor setting. Choose the first option to enable the block editor. Let us know if this makes any difference.
Best regards,
Ismael
- You must be logged in to reply to this topic.