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i cannot, for the life of me, find the download for the latest may update for enfold. Where do i find it? It is not automatically appearing in wordpress. is that normal?
Hey melanie308,
You will find the theme files in the downloads section of your Themeforest account. If you haven’t registered your theme license, then please follow this: https://kriesi.at/documentation/enfold/theme-registration/
Best regards,
Rikardhi. WHERE IS THE DOWNLOADS SECTION?! My theme IS registered. Your site is incredibly difficult to navigate and it’s not obvious where to find things. pls reply with something like – 1. go to account overview OR wherever i should go 2. click on x y or z, 3. then click on x y or z
I need step by step WHERE to find the downloads or i would not have contacted you. thank you.
Hi,
Themeforest is not our site, please login to your account on Themeforest.
To download a purchased item from ThemeForest, log in to your Envato Market account, navigate to the “Downloads” section, find the desired item, and click the “Download” button to access the item’s files. You can choose between downloading the “Main Files” (containing all files) or the “License certificate & purchase code”.
Here’s a more detailed breakdown:
1. Log into your Envato Market account: ThemeForest is part of the Envato Market platform, so you’ll need to log in to your Envato account.
2. Navigate to the Downloads section: Envato Market Help Center provides instructions on how to find your downloads. Hover over your username, and you’ll find the “Downloads” link in the dropdown menu.
3. Locate the purchased item: Once in the Downloads section, find the specific item you want to download.
4. Click the Download button: Next to the item, you’ll see a “Download” button.
5. Choose your download option: The dropdown menu will offer options like “Main Files” (containing all files related to the item) or “License certificate & purchase code”. Select the appropriate option based on your needs.Best regards,
RikardHi,
Please try this plugin if the updates are not coming through on the theme backend: https://envato.com/market-plugin/
Best regards,
Rikardi work on a mac which automatically unzipped the file and wordpress wont upload the entire unzipped file. can you send instructions on how to upload when the file has been unzipped?
Hi,
If you have downloaded the theme package from Themeforest, then unpack it on your local machine, then install the enfold.zip file located in the unpacked directory.
Best regards,
RikardRikard – you told me to download your plugin at this URL. https://www.envato.com/lp/market-plugin/ – PLS READ WHAT YOU WROTE IN THIS CHAIN. that is what i did. once you unpack it wordpress does not allow you to upload an entire folder. only ONE file. which one to i upload or how do i keep the file from UNzipping?
Let’s try something else too – this error message appears in wordpress dashboard – so where do i find the token?
Last time we checked the token we were not able to connected to Envato:
Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occurred:Purchases: Your private token is invalid.
username Your private token is invalid.
email Your private token is invalid.
Purchases: A problem occurred accessing your purchases. Unable to check for updates.i figured out how to get the token. installed it. why would the token have broken? I have installed this in the past. If i still need the plugin, pls advise how to install it as per my previous quesiton.
Hi,
Download the plugin to your local computer, then upload the same file without extracting it.
Best regards,
RikardHi,
Don’t open the file on your local machine. If it opens the file automatically, then you would have to check the settings on your local machine.
Best regards,
Rikardi am getting this error message when i try to update teh theme. can you pls help?
The update process is starting. This process may take a while on some hosts, so please be patient.
Enabling Maintenance mode…
Updating Theme Enfold (1/1)
Downloading update from https://marketplace-downloads.customer.envatousercontent.com/files/637407377/enfold.zip?response-content-disposition=attachment%3B+filename%3Dthemeforest-ArHfsqXd-enfold-responsive-multipurpose-theme-wordpress-theme.zip&Expires=1751065327&Signature=eIKG1aRUulZdTmyMmXhnlfONe7onxXTCMDjULXU1LPCkQU3PfvD0ThCv04TGiaEo3-kR5-PW3QP5Voa3IIksicjQ81~d6gDogvr64XraZFCplzIrlEbSzXz-Okc-vXTHNSTrzaYJz95XxrSgN6Zm2m~SJAKsRcR75LZmvk3ZsPd1Xlh8VKEV1giNTNv06HNLYlj7wAaKOc2WOhLHnmn7ALfxRwQp4s~-n3JMLWMchE8hMw4MvEyYtw5EP2FsXz04f~vj~2zYL3KF~WTtFHjs9F6JDgc6ybmMSniL3-MjY5TmEBr4C3pGNysNkHK2cN69sFzIf92IfMaXkWXJ6auCc1uH5ZcI3jX-nvCJhwvvZJoTqOGzAFNdMBPAaramvOX38jmhHjAD2BUJubSIpllU-syzqRR1tJ5e-z0xvAOa6Ykk54bX2yjt64bO~bHIUh5wjVucPtgyBWYnwgVFTCE1nFtwql4Vefa3l1CE5ET~Z8W2CAoaR4zFuIK321~jD3872ouNd09AkIAZu7bSKABYgA2BSlyNWrDKYEJ9J-x9QpYJ6wxoKdKLwUotRLDxkrV4271SKJepGO5EzxdlE2bHsFcSaO6-QDkwq7boxQnKgob2KZ7dPpYNkDrIBafOesA9EN5ABA3URc-kJZKUQVwolBHHP8UrfWYP4uqada~46e8_&Key-Pair-Id=APKAJRP2AVKNFZOM4BLQ…
Unpacking the update…
Installing the latest version…
Theme update failed.An error occurred while updating Enfold: Could not move the old version to the upgrade-temp-backup directory.
Hi,
Above you write the error is “An error occurred while updating Enfold: Could not move the old version to the upgrade-temp-backup directory.” this might be related to folder permissions, try to fix the issue by creating the /wp-content/upgrade-temp-backup folder manually, then set the permission to 775.
If I’m looking at the correct site your Envato Market plugin doesn’t have a token:
Note that the Envato Market plugin doesn’t use the same permissions as the theme, so please read carefully when creating a token:
Best regards,
Mikeyes thats the correct site. i added the token but the theme is still not updating. what am i doing wrong?
Hi,
Try creating the /wp-content/upgrade-temp-backup folder manually, then set the permission to 775.Best regards,
MikeHi,
I can’t see your screenshot, I think the error is with your server (webhost) Please include an FTP access in the Private Content area and we will try updating via FTP for you.Best regards,
MikeHi,
Thanks for your patience, unfortunately I can not login though siteground.com as they are asking for the one-time code sent to your email.
Can you provide a direct FTP access so we can login?
Also please create a full backup including your database, I don’t expect problems, but just in case it would be good to know that you have a backup.Best regards,
Miketry this. it’s an FTP account. in order to add you as a collaborator, i would need an email address.
Hi,
Thanks but this login is not working, I added my email address below so you could add me as a collaborator.Best regards,
MikeI added you. you should have received an email. pls confirm and let me know timing on this. been trying to update this theme for weeks.
Hi,
Thanks for the login, your file structure was not correct, it took me a couple of tries and your site crashed a couple of times, but it looks OK now.
Please clear your browser cache and check now.
I note that your header menu is too long for your site, I don’t recall if this was the case before, you can fix this at:
Enfold Theme Options ▸ General Layout ▸ Dimensions
Try 1410px, or larger.Best regards,
Mikemike. thx for updating the theme. I appreciate that. A few things:
1. the header menu DID FIT before. I increased the dimensions to 1810 and it looks exactly the same. What else can you recommend?
2. Will the theme be able to update automatically from within wordpress as it is supposed to next time?
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