Refund Enfold

To the Kriesi Team,

I tried reaching out to you via envato.com in April but have so far not been able to hear from you. My original message was:

I had a web designer created my page around 2019/2020. He installed Enfold, but not the license key. The cooperation soon ended.
I now wanted to open a Woo Shop and get the website up-to-date. To be able to do anything I needed to buy another Enfold license, so before starting everything was updated. Unfortunately, I’m having severe problems using it.
Although you say, “easy to use for beginners” I find it rather difficult. Starting with the styling I can only do in the backend instead of the customizer on frontend to see the live results. WPML keeps causing problems with styles not reflecting, and with Woocommerce there are hardly any setting in Enfold to adjust for example the responsive catalogue page. Without much IT knowledge and being forced to add many custom css and php to make it look half decent, I realised Enfold is not for me at all. I just cannot work with it. I’m sorry.
Therefore, I’d like to kindly ask you for a refund. I’ve already deleted the token and license key and will delete the Enfold theme after Easter once the new theme is set up.
Much appreciate your help.
Best regards,
Tobias Jurgelucks