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My clients website has recently started to display the message below every contact form:
This contact form is deactivated because you refused to accept Google reCaptcha service which is necessary to validate any messages sent by the form.
The theme is updated to 7.1.
We have made no updates to the website apart from a migration to a different server (ip address) and now this message is appearing.
I have reconfirmed all captcha details and it still shows. There is no button on the contact form so I cannot just hide the message.
Please could I get help to resolve this.
Thanks
Hey digitalrefresh,
It looks like your Google reCaptcha setting in the cookies is set to make all items disabled until manually checked:
so if you manually check this and then reload your contact form button will show:
Check your Default Cookie Behaviour settings, I think you are using “Essential cookies are accepted on first page load, user must opt in” try changing to “All cookies and services are accepted on first page load, user can opt out”
and also check “Advanced Options” and use “Auto reload on “Accept Settings …” only” so the page is reloaded.
Best regards,
Mike
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