Viewing 6 posts - 1 through 6 (of 6 total)
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  • April 5, 2025 at 2:15 pm #1480824
    Emily
    Guest

    I’m using your theme Enfold Shop (e-Commerce). I’ve recently encountered some problems, and my image gallery can’t load properly. I don’t know if it’s a conflict with the enfold theme. I recently updated PHP version 8.2. If I can’t display images, I won’t be able to edit all my product pages. This is very bad for my website. I am also asking my hosting customer service whether it is related to my hosting memory.

    And this page on my website can’t be displayed either. Other category pages can be displayed. https://www.smartyleowl.com/shop/

    Looking forward to your reply!

    April 5, 2025 at 2:28 pm #1480826
    Mike

    Hey Emily,
    It looks like you have this error: “Uncaught ReferenceError: h is not defined” for some custom javascript:
    Screen Shot 2025 04 05 at 8.24.29 AM
    Try disabling all of your custom javascript or all of your plugins and check again.
    also clear your site and browser cache before checking again.

    Best regards,
    Mike

    April 5, 2025 at 2:46 pm #1480828
    emily3289

    Thanks for your quick reply!
    I tried disabling some of my plugins and I can open my gallery normally. Do you mean there is a conflict between the plugins and the gallery? Do I need to troubleshoot the conflict one by one?
    My shop page（https://www.smartyleowl.com/shop/） still cannot be displayed, do I need to clean my Google Chrome cache? Or should I use IE browser to log in to my control panel?

    Thank you for your help!

    April 5, 2025 at 9:33 pm #1480841
    Mike

    Hi,
    I see now your shop page is working, this looks like a conflict between a plugin and the theme.
    You could enable each plugin one at a time to find the one that is a conflict, and stop using it.
    Unfortunately we are limited to offering support for plugins.

    Please note that using the contact form is not appropriate for support questions, please log in to the support forum and open a new thread if you need further assistance.
    If you are unable to login to the support forum because you don’t have a activate support contract, please try going to your Theme Forest account and renew your support and then log in to the support forum and open a new thread.

    Best regards,
    Mike

    April 6, 2025 at 3:35 am #1480858
    emily3289

    Hi there!

    Thank you for your reply! My shop page has been opened normally. It is indeed a conflict between the plug-in and the web page, which caused my photo gallery and website to not display normally. Thanks for the tips! I will ask questions in the forum in the future.

    Good day!

    April 6, 2025 at 1:13 pm #1480869
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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