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Posts
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Dear Support Team,
I’m writing to report a critical issue I’m encountering with the slider element on the homepage of our online shop, Lucynashinaya. We are currently using your Enfold – Responsive Multi-Purpose Theme template.
The problem is that the slider is failing to initialise correctly after the page loads. It simply doesn’t start functioning as expected. I’ve spent a significant amount of time troubleshooting this on my end, and unfortunately, I haven’t been able to resolve the issue.
This is a crucial element for showcasing our products on the homepage, and its current state is negatively impacting the user experience and potentially our sales.
I also understand from the template’s update history that there haven’t been any recent updates. While I appreciate the initial design, the lack of ongoing maintenance and support for critical components like this is concerning.
Could you please investigate this issue urgently? I would appreciate any guidance or a solution you can provide to get the slider working correctly. Please let me know what information you require from my end to assist with your investigation.
Thank you for your time and attention to this matter.
Kasia
Hey kasiaforest,
Could you try updating the theme to the latest version (7.1) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.
Best regards,
RikardHello Rikard,
Thanks a mill for your previous email. The issues is resolved now but I’m writing to report an issue I’m experiencing with the blog functionality of your template on our website.
The problem is that instead of displaying the expected “Blog List” layout, the system is incorrectly loading the “Single Post” view. This is happening on the main blog page (and potentially other archive pages) where a list of recent posts should be displayed.
I have thoroughly reviewed the WordPress settings related to the blog page, including the assigned template and reading settings, and everything appears to be configured correctly for a blog list display. Despite this, the single post template is being rendered.
Could you please investigate this issue at your earliest convenience? This is impacting our ability to effectively present our blog content to our audience. Please let me know if you require any specific information or access details from our end to help diagnose the problem.
Thank you for your time and assistance.
Best,
Kasia ForestHi,
Did you select the blog or posts page in the Settings > Reading panel? Please reset these options to default, then make sure to set the home and blog page in Enfold > Theme Options. You can then adjust the style of the blog in the Enfold > Blog Layout panel.
For more info about the blog settings, please check this documentation: https://kriesi.at/documentation/enfold/blog-post
Best regards,
IsmaelHello Ismael, I have re-verified all WordPress settings related to the blog page, including the assigned template and reading settings, and can confirm that everything is configured correctly for a blog list display. This issue persists despite the correct configuration.
To facilitate a more direct investigation, I have created a temporary administrator account for you to log in and examine the setup firsthand. The credentials are as follows:
(moved to private field)
Please use these credentials to log in to the WordPress admin panel and diagnose the problem.
Could you also please let me know if you require FTP access to the site? I can provide those details if necessary for your troubleshooting process.
We are eager to resolve this issue as it is affecting the presentation of our blog content. Thank you for your prompt attention to this matter.
Best,
KasiaHi,
Thank you for the info.
We reset the settings in the Settings > Reading panel to default, then adjusted Enfold > Blog Layout > Blog Layout to Grid Layout. You can adjust this as needed.
Best regards,
Ismael
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