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  • March 9, 2025 at 9:39 pm #1478969
    purmar2

    I have two licenses. The one is inactive. My kid built a website and published it on Tuesday. 3 times in 4 days my entire Enfold theme was deleted from the server, starting on Wednesday. I brought it back from backup, but the next day it was gone again. My question is: would conflict with license cause a self-deleting of the theme?

    Since I need my website to be up, I purchased yet another license and re-registered my business site with the new license/token. In a way, if that was the issue, that would make me calm as I would know the issue why this was happening.

    To bring my kid’s site back up (we disabled it), should I delete the old personal token, and redo it to make sure there is no conflict?

    March 10, 2025 at 9:56 am #1479009
    Rikard

    Hey purmar2,

    There’s nothing in the theme which would cause any files to be deleted automatically. I would recommend that you register your licenses if you haven’t done so already: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    March 10, 2025 at 1:35 pm #1479020
    purmar2

    Yes, the license is registered. OK. Thank you.
    Wonder what may cause the whole template to disappear.

    March 10, 2025 at 5:58 pm #1479038
    Rikard

    Hi,

    That we cannot answer unfortunately, there’s nothing in the theme which would cause it to delete itself. You might want to try and reach out to your hosting provider for further help.

    Best regards,
    Rikard

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