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  • February 22, 2025 at 11:50 am #1477605
    manurimini

    Hello,
    I am currently testing the Enfold theme on a subdomain before recommending a license purchase to my client. However, I have encountered an issue with the Advanced Layout Builder (ALB).

    After installing the theme and WooCommerce, whenever I try to use ALB, the page freezes, and a spinning wheel appears in the area where the content blocks should be. I am unable to drag and drop elements to build the page.

    I have added the following string in the functions.php of the child theme but the issue persists
    add_theme_support( 'avia_custom_shop_page' );

    Could you please assist me in resolving this issue? I would like to ensure that the theme functions properly before proceeding with the purchase.

    Thank you in advance for your support.

    Best regards,
    Manu

    February 22, 2025 at 2:50 pm #1477618
    Mike

    Hey manurimini,
    It seems to work for me:
    Screen Shot 2025 02 22 at 8.47.06 AM
    Screen Shot 2025 02 22 at 8.48.43 AM
    Try using the login you posted above for us.

    Best regards,
    Mike

    February 22, 2025 at 3:43 pm #1477623
    manurimini

    Hi Mike
    The issue is in the Product Pages.
    If you’ll try to add a Product with ALB you will see it.

    February 22, 2025 at 4:57 pm #1477629
    Mike

    Hi,
    In this case you do not need: add_theme_support( 'avia_custom_shop_page' ); this is only for the “shop page”
    When I check your product page you have the error: 503 (Service Unavailable), this is a server error.
    Try changing your “PHP max input variables” to “10000” and your “PHP memory limit” to “768”
    I don’t have trouble with the same theme version, PHP version, woocommerce version on my test site.

    Best regards,
    Mike

    February 22, 2025 at 5:38 pm #1477635
    manurimini

    Hi Mike,
    I’ve set max_input_vars to 10000 and memory_limit to 1024 but the issue persists
    I did a second installation on another server (of another company) and faced the same issue.
    When I use the Default Editor all works perfectly.

    • This reply was modified 14 hours, 30 minutes ago by manurimini.
    February 22, 2025 at 6:52 pm #1477642
    Mike

    Hi,
    Your “PHP max input variables” & “PHP memory limit” have not changed:
    Screen Shot 2025 02 22 at 12.43.14 PM
    this is my site:
    Screen Shot 2025 02 22 at 12.50.33 PM
    I also note that your PHP time limit is only 30 and mine is 300

    Best regards,
    Mike

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