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Posts
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Hello Kriesi Team,
I initially bought the Enfold theme in 2018, so my license has expired since then. Two weeks ago, I extended my support via themeforest because I have some problems with my website, I would like to resolve. Unfortunately, the download section in themeforest only contains my old purchase key from 2018, it hasn’t been updated. I immediately contacted the themeforest support, but they haven’t answered my message yet, which is really frustrating. Is there another way I can prove that I purchased the support license to use the forum and get help with my website?
Any advice would be appreciated.
JonaHey itsjona,
The purchase code is what you should use to register on the support forum, please try that out. If you need to extend your support period, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Best regards,
RikardHi Rikard,
thanks for your answer. It works now, I didn’t know that the purchase code doesn’t change when extending support.
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