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  • February 13, 2025 at 12:39 am #1476997
    salt.design

    Hi there,

    Since updating to version 6.0.9 of Enfold, the videos on our website are no longer working on the desktop version (tested on Chrome, Safari). It’s just a black box with no functionality. However, the videos work when viewing the Mobile version of the website (using Chrome).

    The videos appear to be working on the desktop browser ONLY when I’m logged into the website.
    I’m using the Video media element, with a public YouTube video link.

    Thanks in advance!

    February 13, 2025 at 6:34 am #1477020
    Ismael

    Hey Salt,

    Thank you for the inquiry.

    There is an error from the compressed scripts. Please toggle or temporarily disable the Enfold > Performance > File Compression settings, then purge the cache. Let us know if the issue persists.

    Best regards,
    Ismael

    February 13, 2025 at 11:53 pm #1477081
    salt.design

    Hi Ismael,

    Thank you for your prompt reply – that worked!
    The videos are now appearing as normal.

    Kind regards,
    Salt Design

    February 14, 2025 at 6:44 am #1477101
    Ismael

    Hi,

    Great! Glad to know that the issue has been resolved. Let us know if you have more questions.

    Have a nice day.

    Best regards,
    Ismael

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