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  • January 28, 2025 at 5:53 pm #1475932
    lzevon

    I have been working with The Events Calendar support to troubleshoot an issue where I’m getting a critical error when enabling the Event Tickets add-on/plugin. I’m running The Events Calendar and The Events Calendar Pro plugins as well.

    I’ve tried disabling all other plugins and still get the error. I tried the 2025 theme and do NOT get the error. So there is something happening between Enfold and the Event Tickets add-on I’m trying to resolve.

    I installed WP Sweep and swept all but my revisions without success and stepped down to PHP v8.2.20 (at The Event Calendar suggestion) also without success. I have tried uninstalling and reinstalling Enfold without success.

    Not sure what the incompatibility is, or if you can help me figure it out? If you test it, please be sure not to navigate away from the plugin page so you can disable the plugin to keep the [dev] site functional. Otherwise I have to FTP in and manually remove the plugin.

    January 28, 2025 at 6:51 pm #1475938
    Rikard

    Hey lzevon,

    Could you share server error logs with us please?

    Best regards,
    Rikard

    January 28, 2025 at 10:30 pm #1475943
    lzevon

    I just enabled debugging, I don’t have a log file generated yet, but can see this error:

    Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /home/lzevon/apps/kingucc/wp-content/plugins/events-calendar-pro/src/views/custom-tables-v1/components/series-relationship-marker-link.php on line 1

    January 29, 2025 at 4:42 am #1475948
    Ismael

    Hi,

    Thank you for the info.

    The error is related to the PHP memory limit or WP_MEMORY_LIMIT. You may need to ask your hosting provider to increase the WP_MEMORY_LIMIT to at least 256M. For more info, please refer to this documentation: https://developer.wordpress.org/advanced-administration/wordpress/wp-config/#increasing-memory-allocated-to-php

    Best regards,
    Ismael

    January 30, 2025 at 3:39 pm #1476018
    lzevon

    Did that and still getting errors…
    Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/lzevon/apps/kingucc/wp-includes/class-wp-post.php on line 267
    Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) in /home/lzevon/apps/kingucc/wp-content/plugins/the-events-calendar/src/Events/Custom_Tables/V1/Updates/Events.php on line 1

    I stepped it back down to default so I don’t leave failed attempts strewn-about.

    January 30, 2025 at 7:33 pm #1476031
    Rikard

    Hi,

    The WP_MEMORY_LIMIT is still set to 40M on your installation, you can check it yourself under Tools->Site Health->WordPress constants if you like.

    Best regards,
    Rikard

    January 31, 2025 at 8:15 pm #1476109
    lzevon

    Yes, I set it back when it had zero effect on resolving the issue. I can set it to 256M and leave it there for you to see evidence that I tried?

    January 31, 2025 at 8:22 pm #1476112
    lzevon

    Hi Rikard, I actually set ‘max’ memory the first try, but added define(‘WP_MEMORY_LIMIT’, ‘256M’); this time and no error. I will circle back with Event Calendar support to let them know it was a memory issue.

    Thank you!

    February 1, 2025 at 6:11 pm #1476151
    Rikard

    Hi,

    Thanks for the update. Please let us know if you should need any further help on the topic, or if we can close it.

    Best regards,
    Rikard

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